Mortgage QA & Post-Closing Compliance Specialist

Jacqueline Ausborn

469-***-**** ******.****@*****.***

Professional Summary

Detail-oriented mortgage and banking professional with 10+ years of experience in loan documentation review, post-closing audits, compliance verification, and quality assurance. Demonstrated expertise in ensuring loan files are accurate, complete, and fully compliant with regulatory standards, with the ability to identify and address discrepancies in fast-paced, deadline-driven environments while maintaining a high level of accuracy and confidentiality.

Professional Experience

Quality Assurance Analyst (Contract)

Robert Half – Sunflower Bank, N.A. Plano, TX

September 2022 – June 2026

Ensured accuracy of customer information, new and existing CD, checking, and savings accounts using Fiserv/Signature, Salesforce/nCino, and Nautilus software.

Identified documentation deficiencies and system-generated exceptions; tracked issues using Pathway software.

Ensured all account documentation complied with internal banking procedures and regulatory standards.

Performed imaging quality control to confirm documents were scanned, indexed, and stored accurately.

Provided timely support to internal departments to meet strict operational deadlines.

Post Closer Auditor

First American Mortgage Irving, TX

November 2012 – August 2022

Coordinated with agents, lenders, buyers, and sellers to ensure smooth and timely loan closings.

Reviewed Notes, Mortgages/Deeds of Trust, and collateral documents for accuracy before funding and recording.

Verified adherence to federal and state mortgage regulations.

Disbursed funds for taxes, recording fees, and escrow-related expenses to appropriate county entities.

Managed escrow balances and ensured proper allocation of closing funds.

Resolved suspense items and documentation deficiencies before final loan delivery.

HIPAA Awareness and Compliance and Bloodborne Pathogens (BBP) Certification

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