Retail Store Manager & Assistant Manager
Resume:
Tiffany Bankhead
Calera, AL *****
*****************@*****.***
Professional Summary
I’m a hard-working individual and looking to join a team that I can really grow with can’t wait to hear from you
Willing to relocate to: Phoenix, AZ - Birmingham, AL - Scottsdale, AZ Authorized to work in the US for any employer
Willing to relocate to: Phoenix, AZ - Fort Worth, TX - Rockford, IL Authorized to work in the US for any employer
Work Experience
Assistant store manager
Ashley Stewart-Birmingham, AL
August 2024 to Present
Making sure the store open and float probably
Hitting our KPI making sure our goal in our our sales is on top And being hands on with our customers
Store Manager
Sally Beauty-Birmingham, AL
January 2024 to June 2024
A store manager at Sally Beauty is responsible for overseeing the day-to-day operations of the store. This includes managing staff, ensuring customer satisfaction, and maintaining store standards. Store managers must also be knowledgeable about the products and services offered by Sally Beauty, and be able to provide customers with accurate information and advice. Additionally, store managers must ensure that the store is compliant with all applicable laws and regulations. Prep Cook
The Cheesecake Factory-Birmingham, AL
July 2022 to April 2023
With more than 200 dishes made fresh from scratch every day, our prep cooks prepare and portion fresh ingredients and hundreds of prep recipes for use in our delicious dishes. Whether you’re mastering our creamy and perfectly textured mashed potatoes or crafting tamarind sauce for our iconic Avocado Eggrolls, you’ll learn a wide range of culinary techniques and skills in a professional, fast-paced kitchen. General Manager (GM)
Jersey Mike's-Hoover, AL
August 2022 to November 2022
Management
• Responsible for Hiring/Terminating
• Staffing should be done in preparation for sales and season not in reaction to sales or season.
• Personally train all employees (this is ALWAYS a daily task). This will be very challenging yet very rewarding.
• Train by using Systems that are already in place! (see binder) It is vital that all stores are training consistently, correctly, and uniformly.
• Create a culture that rewards star employees and gets rid of below average employees. Do not keep
“C” employees on our team.
• Written evaluation for all employees 2 times per year. (see binder for evaluation form) General Manager/Trainer
Hardee's-Alabaster, AL
April 2022 to September 2022
The General Manager In Training is ultimately responsible and accountable for all restaurant activities and assumes complete responsibility for the restaurant as necessary. The GMIT works to ensure that all activities are consistent with and supportive of the restaurant’s business plan. The GMIT ensures all employees (Shift Leaders, Crew Trainers and Crew Persons) are performing their job responsibilities and meeting expectations in all areas of their job descriptions Packer
Amazon Fulfillment Center-Alabama
June 2022 to August 2022
Amazon Packers perform the responsibilities:
• Receiving stock, selecting and preparing goods for dispatch, loading, and unloading trucks
• Working within and complying with occupational health and safety guidelines to ensure own safety and that of others
• Packing goods with bubble wrap and polystyrene chips, and sealing containers using glue, staples, or shrink-wrap
• Weighing and labeling packaged goods, as well as reporting problems to supervisors
• Ensuring that containers are marked properly and labeled appropriately
• Manually recording the package information, and then entering it into the database along with its status
• Entering picking, packing, and loading information into the predefined Amazon database
• Checking the product to ensure that it is in proper working condition and is not damaged. District Manager
Check 'n Go-Milwaukee, WI
August 2020 to March 2022
A District Manager, or an Area Manager, leads several teams of employees at different locations. Their duties include hiring General Managers, helping locations and individuals meet sales goals, and creating and implementing store budgets. Relationship management: put our customers at the center of everything we do. Exemplify our Sales culture.
Serve and educate customers on the product portfolio. Escalate issues to the DDO, and Corporate Office if unable to resolve the issue directly with the customer.
© Cash handling: Handle and count currency, cash, and coins to include managing a cash drawer, counting cash deposits, moving cash from secure safe to cash drawer and other cash handling requirements. Responsible for bank deposits or bank pick-ups. Balance individual batch receipts with store sales reports at end of day and assist with resolving over/shorts as needed. o Loan processing: Perform necessary customer verifications to validate information presented. Accurately process loans and transactions per company policy. o Compliance: Responsible for compliance with company/State policy and procedures including Federal regulation where applicable.
o Inbound/Outbound calls: Answer telephone inquiries in response to general questions, customer applications, requests or other issues. Place outgoing customer courtesy and collection calls .in accordance with federal regulations and store operating procedures. o Brand Ambassador: Promote the Check n Go brand professionally and ensure store appearance (internal and external) is maintained to company standards. Assist in building a company
• Hired and trained all manger employees
• Motivated entire team
Assistant Store Manager
Citi Trends-Milwaukee, WI
June 2021 to September 2021
Assist Store Manager with daily operations and supervision of employees. Maintaining proper inventory controls, facilitate inventory transactions and maintain compliance standards for shrink control Monitor sales activities to ensure that customers receive satisfactory service. Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers. Ensuring adherence of staff members to all Citi Trends, Inc. policies and procedures. And also making a schedule and make sure everyone it’s up to par with everything that’s going on teamwork is key Head chef of a pizzeria
Fiserv forum - Milwaukee, WI
March 2018 to March 2021
• Turn on lights, menu boards and cooking equipment.
• Check temperature of refrigerators and freezers.
• Verify all old stock and match with stand sheet.
• Verify all new stock with bills delivered.
• Thaw any product that needs to be cooked.
• Check stock for the event – identify items to be ordered prior to event.
• Verify Team in Stand is in proper uniform and is informed of policies, procedures and new information provided at pre-shift meeting.
• Assign duties to Associates
• Train new Associates
During Event
• Service all guests.
• Continually monitor all stock.
• Assist in preparing food as necessary.
• Monitor service provided by Associates.
• Ensure only guests of legal age are served alcoholic beverages. Post Event
• Reconcile all stock and count all chargeable items.
• Balance all money and stock amounts.
• Ensure all foods are wrapped and refrigerated as necessary.
• Ensure all cooking equipment is turned off.
• Supervise and assist with Stand cleaning
• Ensure cleaning of stand complies with Company sanitation standards
• Make sure garbage is removed from the stand
• Enter all totals in Tangent
• Secure the stand by turning off lights and locking doors.
• Miscellaneous duties as assigned
Store Manager
AutoZone-Milwaukee-WI
September 2018 to June 2020
Store managers have many responsibilities, includingmanaging operations, staff, and inventory, as well as ensuring customer service and compliance with regulations:
• Operations:Oversee daily procedures and controls, and ensure the store runs smoothly
• Staff:Hire and develop employees, and ensure they meet company standards and policies
• Inventory:Maintain adequate stock levels, and implement inventory management policies
• Customer service:Greet customers, assess their needs, and provide product knowledge
• Compliance:Ensure the store complies with legal requirements, and meet standards for quality, health and safety, and customer service.
Walgreens Pharmacy Technician
Walgreens-Milwaukee, WI
November 2018 to March 2020
Pharmacy technicians are medical professionals who help pharmacists in a pharmacy or other medical setting that dispenses prescription medications to individuals. These professionals work directly under a licensed pharmacist and help them fill prescriptions, get refill authorizations from prescribers and several other duties that assist the pharmacist.
Pharmacy technicians typically require a minimum of a high school diploma or its equivalent, as well as a certified pharmacy technician certification. There are also vocational schools and community colleges that offer more formal pharmacy technician training. However, most pharmacy technicians learn much of their skills through on-the-job training.
Most pharmacy technicians work in retail pharmacies and drugstores. However, some technicians also work in nursing homes, hospital settings, prisons, residential treatment facilities, mail order pharmacies and grocery stores. A pharmacy technician's place of employment will largely impact their daily duties and required level of experience and education.
Parts Sales Manager
AutoZone-Milwaukee, WI
May 2019 to July 2019
Position Responsibilities
• Assists Store Manager with supervising, training and developing store personnel
• Assumes responsibility for the store operation and commercial department in the Commercial Sales Manager and Store Manager’s absence, on assigned shifts
• Assists with management of the Commercial and Hub Departments, (as applicable), to ensure commercial accounts and stores are serviced and deliveries are made as promised
• Delegates and ensures store merchandising tasks are completed in a timely manner
• Operates cash registers and follows established cash handling duties, including but not limited to deposits, petty cash and lane accountability
• Ensures all company policies, and loss prevention procedures are followed
• Utilizes ZNET to help customers locate merchandise or find suitable alternatives
• Maintains a safe working environment while ensuring AutoZoners are implementing those practices including PPE (Personal Protective Equipment)
• Monitors cash flow, inventory and security control
• Maintains sales productivity, store appearance and merchandising standards
• Conducts and reviews all opening and closing procedures
• Manages emergency situations and conduct proper emergency procedures
• Follows proper accident procedures
• Provides feedback regarding AutoZoner performance to the store manager
• Assists with monitoring and managing all activities related to Risk & Safety Management to maintain a safe work environment
• Addresses customer concerns and resolves them with a goal of turning a complaint into a compliment
• Processes returns and effectively manages inventory
• Communicates AutoZoner issues and concerns to the Store Manager in a timely and confidential manner
• Motivates AutoZoners to provide WOW! Customer Service, enhance productivity level and market products to enhance sales and profits
Cook II
French Meadow Bakery and Café-Milwaukee, WI
September 2017 to October 2018
Maintains consistent attention to the entrance of the restaurant and welcomes all guests with a smile and appropriate greeting following HMSHost customer service standards Records customer reservations or seating times in a consistent manner providing the highest quality of service to the customer at all times
Maintains and updates restaurant seating charts
Proper set up and maintenance of the Dining Room areas before serving Assists with maintaining sufficient stock of roll up silverware for the incoming shift Seats guests and advises them on menus and beverage choices based on required in-depth knowledge Oversees the delivery and servicing of food and beverages Liaises between kitchen staff and floor staff to ensure the guests’ experience meets concept/company standards
Performs the tasks of the cashier and/or bus person as required including cashing out guests checks to speed up service
Understands and follows HMSHost cash handling policies and procedures and maintain proper security of cash at all times
Patrols assigned station, refilling water and coffee, removing service items and condiments per establishment procedures
Performs other duties in a team effort during downtime which may include rolling silverware, expediting food orders, washing dishes, preparing food for the To-go areas and properly cleaning and filling table condiments (salt & pepper, sugar, napkins, ketchup and mustard bottles Cook/Server
George Webb Restaurant-Milwaukee, WI
July 2016 to September 2017
Provided the customers with a pleasant dining experience and quality service. Conducted final check of food items prior to serving customers to ensure quality maintenance. Ensured the cleanliness of dining area and food items before serving. Held responsibility of handling/serving all food items as per the policies of the state (as some items may be banned in particular states).
Worked in coordination with other departments to ensure that customers get quality service and satisfaction.
Assisted others in carrying out their part of preparing/serving meals. Maintained serving standards and followed all regulations while performing duties. In as well as cooking the food making sure everything is ok with the customers in more. Chef
Potawatomi Bingo and Casino-Milwaukee, WI
February 2016 to October 2016
Principal Duties and Responsibilities (*Essential Functions) 1. *Prepare food menu items; measure and mix ingredients according to recipe, using a variety of kitchen utensils and equipment. Ensure food is prepared and cooked to meet established procedures and standards.
2. *Operate and clean all kitchen equipment used in department safely and ensure a clean, safe, and sanitary working environment.
3. *Strive to perform duties of all positions within the kitchen. 4. *Perform opening and closing duties and side work as assigned. 5. *Maintain a courteous and helpful relationship with internal and external guests. 6. *Clean coolers, freezers, and other storage areas as assigned. 7. *Assist to store and rotate all inventories as needed, ensure first in, first out (FIFO) methods are performed.
8. *Participate in scheduled trainings and random testing for evaluation and coaching. 9. Work in different kitchens to gain knowledge of the preparation of food. 10. Keep work areas stocked and maintained at all times, remain ahead on side work, and assist other team members as needed.
11. Work at other venues as assigned, based on business needs. 12. Ensure full compliance with departmental Internal Controls, policies, procedures, and regulations. 13. Perform other duties as assigned.
Deli Clark Bakery Clerk
pick n save // copps-Milwaukee, WI
January 2012 to January 2016
Responsibilities
Our number on thing is to make sure our customers our happy in satisfied at all times with the work Mi doing in keep a emails on our face at all times even when u had a long day mi a cook i clean and bake Mi am a head worker that can get the job done no matter what kind of day you haveing mi not sigh at all out for person In love to be apart of your team.. Accomplishments will it did help me open up a little more just because mi more hands on with my customers in i love that so if you will give me a chance I will love to show you that mi the pone for the jod . Skills Used communication skills hands-on skills focus skills an all-round determination to be the best worker I can be so thank you for even looking at the application even if you don't use me have a great day okay thanks hopefully we work together soon Thanks... Assistance Store Manager
Ashley Stewart
Education
Pulaski high school-Milwaukee, WI
June 2004 to May 2008
Some college
High school diploma or GED
Skills
• Sales
• Typing
• Caregiving
• Planograms
• Microsoft Teams
• GPS
• Project management
• CRM system proficiency
• Fine dining experience
• Fraud
• Wireless sales
• Line cook
• Management
• Serving Experience
• Supervising experience
• Strategic planning
• Spirits experience
• Chef
• Financial operations management
• Retail merchandising procedures
• Sales strategy
• Fast casual experience
• Report writing
• Processing cash transactions
• Supplier management
• Casual dining experience
• Microsoft PowerPoint
• Financial management
• Materials management
• Sales growth target achievement
• Cash handling
• Business management (5 years)
• OEM
• Excel data analysis
• Debits & credits
• Guest services
• Sales analysis
• Data interpretation
• General management
• Auto service management
• Prospecting
• Negotiation
• Food Safety
• Customer support
• Electric pallet jack
• Records management
• Food preparation
• Patient interaction
• Pricing
• Clerical experience
• Cold brew coffee making
• Crew management
• Sales reporting
• Complaint handling
• Key Performance Indicators
• Financial forecasting
• Property management tools
• Retail sales
• Performance management
• Kitchen Management Experience
• Banking services expertise
• Bar
• Quality control
• Managing budgets in a finance role - Largest budget managed in a finance role ($100,000-$500,000)
• Sales team management
• Bartending
• Baking
• Heavy lifting
• Employment law
• Retail sales transactions
• Administrative experience
• Computer hardware
• Kitchen cost control
• Retail inventory assessment procedures
• Retail compliance procedures
• Payroll processing
• Organizational budget management
• Revenue management
• Espresso coffee making
• Windows
• Mobile devices
• Server
• kitchen
• Knife skills
• Microsoft Access
• Training & development
• Schedule management
• Contract management
• Data management
• Medical sales
• Research
• Market analysis
• Meal Preparation
• Food Handling
• Café
• Bakery
• Sanitation
• Sales management
• Payroll
• Workplace health and safety regulatory compliance
• Financial planning
• Financial transaction processing
• Team development
• Loan officer experience
• Outdoor work
• Staff development
• Retail industry sales team management
• Google Workspace
• Managerial strategic planning
• Physiology knowledge
• Sales forecasts
• State and federal pharmacy laws
• Clean workspace maintenance
• Senior leadership
• Financial acumen
• Recruiting
• Automotive sales management experience
• Staff scheduling
• Budget control
• Office management - Office management experience (3-5 years)
• Sanitation procedures
• Microsoft Outlook
• Inside Sales
• Record keeping
• Salesforce
• Achieving sales targets
• Productivity software
• Client services
• Financial control management
• Retail management
• Relationship building
• Automotive service
• Human resources
• Teamwork
• Marketing
• Microsoft Word
• Inventory Control
• Financial reporting
• Writing skills
• Math
• Restaurant management
• Succession planning
• Hotel experience
• Restaurant experience
• Coffee experience
• HR legal compliance
• Cashiering
• Cleaning Experience
• Merchandising
• Enterprise sales
• Operations management
• Employee relations management
• Progress tracking (project management tasks)
• CSS
• Cooking
• Store closing procedures
• Financial analysis
• Sales management systems proficiency
• Program design
• Mentoring
• Drip coffee maker
• Customer relationship building
• Driving
• Accounting
• Barista experience
• Employee relations
• Fashion styling
• RMF
• Operational cost reduction
• Culinary Experience
• Accounting and finance experience
• Manager experience
• Direct mail
• Wine knowledge
• Telemarketing
• Food service inventory management
• Staffing management
• Loss prevention
• POS systems
• Baked goods
• Sales data analysis
• Food Production Experience
• Customer service
• Management Experience
• Retail safety procedures
• Retail customer service procedures
• Appointment scheduling
• Drip coffee preparation
• Labor cost management
• Communication skills
• Blenders
• P&L Management
• Grocery store
• Business development
• Profit & Loss
• Account management
• Labor Cost Analysis
• Conflict management
• Food ordering
• Product demos
• Product management
• Expense management
• GM vehicles
• Inventory records
• Operating systems
• Bar management
• Climbing
• Profit & Loss statement
• Clear language communication
• Achieving automotive sales targets
• Fashion retail
• Organizational skills
• Food safety management
• Safety regulations
• Time management
• Quick service & fast food restaurant
• Data-driven decision making
• Software troubleshooting
• Office experience
• Hospitality
• Sports coaching
• Interviewing
• Computer operation
• Hiring
• Payroll management
• Technical Proficiency
• HRIS
• HR department experience
• Ruby
• Catering
• Host/Hostess
• Operational budget management
• Coffee grinder
• Financial compliance experience in banks
• Store Management Experience
• Leadership
• Banquet Experience
• Training
• Pharmacy Technician Experience
• Compliance management
• Live chat
• Word processing
• Cost control
• Employment & labor law
• Electronics sales
• Budget management
Languages
• English
Certifications and Licenses
Food Handler Certification
ServSafe
Contact this candidate