Remote Personal Assistant - Administrative & Travel Expertise
Resume:
Lonnie Rowland Resume **** Seaton Springs Road Sevierville, TN 37862 / 615-***-**** / *************@*****.*** QUALIFICATIONS:
MANAGEMENT/SUPERVISORY
** ***** ********** ******** *******
personnel and policies in retail, travel,
audio/visual, and music industries.
CUSTOMER SERVICE
20 years experience combined in retail, travel,
audio/visual, and music industries.
SALES
14 years experience in retail, travel, and
audio/visual industries.
INVENTORY CONTROL/PURCHASING/
QUALITY CONTROL
6 years experience in audio/video, travel, and
manufacturing industries.
SHIPPING/RECEIVING
11 years experience in retail, audio/visual, and
travel industries.
ADMINISTRATIVE/CLERICAL
18 years experience in several industries
covering data entry, spreadsheet layout,
reporting, filing, A/R, typing.
COMPUTER SKILLS
13 years experience working with SABRE
Airline/Hospitality reservations system
17 years with MICROSOFT OFFICE (Excel,
Word, Publisher), 3 years with APPLE Numbers
& Pages, NAVISION financials software
(Windows Based).
HANDYMAN: 15 years experience with
installing drywall, framing, painting, roofing,
plumbing, pressure washing, deck staining,
hardwood floor refinishing, pulling wires,
installing AC plugs and light switches
EDUCATION:
MIDDLE TENNESSEE STATE UNIVERSITY
Murfreesboro, Tennessee
Bachelor's Degree Received in 1995
Major: University Studies/ Liberal Arts
Minors: Business Administration/Mass
Communications
1991-1995
THE TRAVEL INSTITUTE
Nashville, Tennessee
Certification in Travel/Hospitality
Administration
Graduated with honors.
May-August 1992
REFERENCES:
● Eric Dockery (Claims adjuster Progressive
Ins) 317-***-****
●Kelly Burns (COO for M3 Technology Group
and former co-worker at MCSI) 877-***-****
●Chris Mitchell (Operations Mgr IMG)
EMPLOYMENT:
Co-Owner
Historic Seaton Springs Farm – Sevierville, TN-Full time - Dec 2016–June 2026
• Country Inn (B&B) and Event Center offering overnight rentals in historic 1884 farmhouse and grounds and barn available for weddings and entertainment events. Musician
Dollywood – Pigeon Forge, TN 2013-January 2018
•Worked for Entertainment Department
Owner/President
Rowland Enterprises – Seymour, TN. – Full time - 2003-2018
•Home based travel agency specializing in Eastern Europe adoptions and worldwide mission travel. •Provide Ukraine “in-country” services through associates in Kiev, Ukraine. •Average annual sales of $400,000.00. •I was the only employee handling all facets of the business aside from an outside contractor assisting in Ukraine and Russia.
Account Manager
Custom Media Services – Knoxville, TN – Full time - March 2012-Nov 2012
●East Tennessee outside salesperson for audio/visual dealer. Responsible for quotes to clients, meetings with clients, weekly company online training meetings. Sold A/V equipment to churches, theme parks, and schools Manager of Operations & Sales
Global Travel & Communications, Inc. - Norfolk, Virginia – Full time 2000- 2003
●Contracted as outside salesperson from Nashville, Tennessee from July 2000 to July 2001 specializing in leisure and adoption travel to Eastern Europe. Moved to Virginia Beach, VA. July 2001, as Manager of Operations & Sales. ●Manager of a 3 person staff, responsible for weekly ARC reporting, document security, selling and issuing ATB and manual airline tickets, PTA’S, Tour Orders, MCO’s, hotel reservations, train reservations, auto transfers, international business and tourist visas, and other travel related services. ●Thorough knowledge of air ticket consolidator contracts, fare structures of various markets, rules and restrictions. ●Built up repeat business and received many referrals due to my excellent customer service skills and resourcefulness. ●Created custom documents for client travel itineraries, travel packages, invoices, credit card charge forms, and travel service restrictions/terms of sale. Provide flight information via email and telephone communication, close the sale, and collect and post payment of airline reservations to accounting spreadsheet. Process Ukraine and Russian tourist visa applications. ●Extremely knowledgeable of current travel industry trends, practices, and requirements both domestically and internationally. ●Excellent customer service skills.
Warehouse Manager/Customer Service Supervisor
MCSI/Consolidated Media Systems, Inc. Nashville, Tennessee – Full time 1996-2001
● As warehouse manager, responsible for timely shipping of customer orders, receiving of company purchases, and maintaining a safe workplace. ●Duties included production line design, order fulfillment, policy and procedure generation, ensured accurate order processing for distribution to customers and branch offices domestic and internationally, international shipment documentation, front line shipping/receiving duties in computer, inventory control, product stock rotation, inspected inbound freight deliveries for damages and shortages, chose appropriate freight carriers based on cost, delivery time, and dependability, negotiated shipping rates with freight carriers, maintained outbound tracking information for customer and company use, managed and reported distribution costs to upper management.
● As Customer Service Supervisor, I managed 4 in-house CS agents and we all handled 28 nationwide audio/visual offices working with direct customers and sales agents. Created and maintained sales orders, order status with vendors, shipping requirements, customer follow ups, return authorizations, and worked directly with warehouse.
Ticketing Coordinator
World Class Travel, Inc. - Nashville, Tennessee – Full time - 1992-1993
●Processed, distributed, and ensured quality control of automated airline ticket stock, boarding passes, and itineraries. Performed customer service, administrative duties.
Airline Inventory Control Clerk
Comair Airlines - Northern KY/Cincinnati Airport – Full time - 1985-1987
●Customer Service agent for regional airline managing baggage handling, ramp duties with aircraft, ops duties, held FCC license to communicate with aircraft and crew. ●Managed purchasing, inventory control, and distribution of customer service supplies for regional airline. Negotiated costs with suppliers. Implemented purchasing and shipping policies for airline network. Prepared cost and quality control reports and worked closely with Comair and Delta Airlines management to ensure service efficiency. ●Received "Employee of the Month” honors for June 1986
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