Nursing Assistant & Resident Services Leader
Resume:
Pamela Moore
********@*****.***
EDUCATION
GED 1989
General Education Diploma – Attended classes and successfully passed the final exam. MN West Technical College 1994, 2010, 2012
I attended MN West Tech on three separate occasions to achieve certifications – Trained Medication Aide, Certified Nursing Aide, CPR & SERV safe Management. PROFESSIONAL EXPERIENCE
Revere Home, Revere, MN 1994-2012
TMA, CNA, Assistant Director of Resident Services
• Began as a TMA/CNA, providing direct clinical care and support to residents with compassion and attention to detail
• Promoted to Assistant Director (1998-2000), managing admission screenings, collaborating with case workers to advocate for residents, and overseeing daily operations delegated by the Director
• Advanced to Director of Resident Services (2000-2012), leading departmental initiatives, supervising care teams, and ensuring high-quality resident services aligned with organizational standards
• Made a purposeful shift in 2012 to prioritize family while continuing to grow in leadership and caregiving roles at home
Valley View Manor – Lamberton, MN 2015-2020
TMA, CNA, Dietary Manager
• Delivered comprehensive patient care through vital sign assessments, hygiene assistance, medication administration, and safe patient transport
• Prioritized patient comfort and dignity while maintaining high standards of clinical support
• Collaborated closely with physicians, nurses, and interdisciplinary teams to coordinate care and ensure optimal health outcomes
• Continued in an on-call capacity until staffing reductions due to COVID-19 and subsequent relocation to Oklahoma
Dollar General - Eufaula 2021-2022
Store Manager
• Directed day-to-day store operations, consistently meeting performance goals in sales, customer satisfaction, and loss prevention
• Recruited, trained, and supervised team members, fostering a motivated and high-performing staff environment
• Oversaw inventory control, stock replenishment, and visual merchandising to maintain brand standards and reduce shrink
• Handled scheduling, payroll, and conflict resolution, ensuring smooth workflow and team cohesion America’s Car-Mart 2023-2025
Assistant Manager
• Managed customer accounts with a focus on building long-term relationships, resolving payment issues, and ensuring loan compliance and customer satisfaction
• Conducted credit analysis and payment plan structuring while mentoring junior account managers on best practices and company standards
• Promoted to Assistant Manager for excellence in leadership and performance, taking on operational responsibilities including inventory control and store performance
• Collaborated with the management team to streamline operations, improve account workflow efficiency, and support staff development across departments PROFESSIONAL SUMMARY
I am a seasoned and compassionate professional with over two decades of experience leading teams and providing exceptional service in both healthcare and retail environments. I specialize in overseeing clinical operations, managing customer accounts, and driving team performance through mentorship and strategic leadership. Known for building strong relationships with patients, residents, and customers, I consistently work to streamline workflows and enhance operational efficiency. I’ve successfully adapted and thrived in diverse roles—from Director of Resident Services in long-term care to Store and Assistant Manager positions in high- paced retail and finance settings.
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