Administrative Assistant & Import/Export Coordinator

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FERNANDA BERTONE

**********@*****.*** 786-***-**** NORTH MIAMI, FL 33181

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

• Reception oversight

• Memo preparation

• Filing

• Research

• Mail handling

• Office administration

• Check processing

• Project coordination

• Microsoft Office Software: Word, Excel, Powerpoint

• Strong planning

• Training and coaching

• Problem-solving

• Dedicated team player

• Fluent in English and Spanish

WORLDWIDE FLIGHT SERVICES INC

Miami, Florida

Import and Export Agent

09/2025 - Current

• Coordinated import and export documentation for air cargo shipments. Managed communication between freight forwarders and customs authorities.

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Processed documents including bills of lading, invoices, and other import and export related paperwork.

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Ensured proper documentation was completed prior to customs clearance of shipments at ports of entry or exit.

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Coordinated and monitored the shipment of goods to ensure timely delivery.

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Prepared reports summarizing import and export activity for management review.

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MEJ PROFESSIONAL SERVICES INC

Administrative Assistant/Receptionist

10/2021 - 03/2025

Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.

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Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.

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Summary

Skills

Experience

Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

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• Maintained inventory of office supplies and placed orders.

• Assisted coworkers and staff members with special tasks on daily basis. Aerolineas Argentinas

Passenger Services

09/2016 - 12/2023

• Oversaw ticketing, gate and ramp services.

• Checked in passengers and luggage at ticket counter and gates.

• Monitored security and maintained operational protocols. Managed daily operations of the airport, including air traffic control, security, baggage handling and passenger services.

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Adolfo Dominguez Usa

Assistant Store Manager

03/2004 - 09/2016

Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.

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Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.

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• Trained new employees on customer service and sales techniques. 7-Eleven Company

Assistant Store Manager

03/2001 - 08/2004

Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.

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Assisted customers by finding items quickly to boost store satisfaction rates.

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Communicated with customers and staff politely and professionally to uphold store standards.

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Prioritized helping customers over completing other routine tasks in store.

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IATA Dangerous Goods Regulations (DGR) Training

High Studies of Social And Sciences University Buenos Aires, Argentina Associate Degree in Advertising in Advertising-Marketing 12/1993

Education and Training

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