Entry-Level Call Center Customer Service

Tamika Martin

**** ****** ***** **. **

Atlanta, GA 30311

Phone 678-***-****

*******@*****.***

Objective:

To maintain an entry level position within a growing company.

Employment

Hollis Cobb / Emory Healthcare 01/2010 - Present

Call Center Representative Atlanta, GA

Responsible for managing incoming and outgoing calls within the organization. Buliding / maintaining long-lasting relationships with patients, clients, and staff.

Keep a comprehensive record of all calls and/or conversations in the organization’s call center data base. Appointment scheduling.

Attend educational seminars or conferences on a regular basis so as to develop expertise and improve performance levels.

Make sure that whatever response given to the patients is in line with pre-organized communication scripts that have been prepared for different topics that cover customer-related issues.

Identify the needs of various patients, clarify information, embark on necessary research, and provide lasting solutions to patients concerns.

Route calls to the appropriate channel(s). Move complex issues or complaints to supervisors

Willing to work during extended odd hours and/or during holiday periods.

Happy People Daycare 11/2004-04/2010

Customer Service Associate Atlanta, GA

Back-up receptionist, sort, deliver mail, and general office duties. Operate postage machine, use computers, and copy machines. Bind, fax legal documents, and assist with registration

Check Inventory weekly, and stock supplies in designated area. Input data into the computer systems database.

Maintain cleanliness of the facility classrooms, restrooms and laundry.

Education

Booker T. Washington High School 08/1994-06/1998

Diploma Atlanta, GA

Job Corp 02/2002-12/2002

Office Assistant (Diploma) Atlanta, GA

Reference Available Upon Request

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