Administrative Support & Operations Leader

Vaughn Tisdale

Philadelphia, PA ***** +1-267-***-**** ***********@*****.***

Professional Summary

A motivated administrative professional seeking a position in a challenging environment. Over 5 years' experience successfully providing administrative and secretarial support to the operational department. Proficient in a range of computer applications. Well-developed communication and customer service skills. Proven ability to efficiently plan and manage multiple assignments to meet tight deadlines. A proactive problem-solver who gets the job done. Experienced with team leadership and operational management. Utilizes strong organizational skills to optimize workflow and improve team efficiency. Track record of fostering collaborative work environment to achieve collective goals. Willing to relocate: Anywhere

Work Experience

Ministry Leader

FOG Ministries Philadelphia, PA

November 2025 to Present

• Coordinated volunteer activities, ensuring alignment with organizational goals and mission.

• Led ministry initiatives to strengthen community engagement and outreach programs.

• Interacted with local community, building relationships with civic organizations and other churches.

• Provided ongoing support to local missionaries by establishing partnerships with global organizations and facilitating regular communication between missionaries and the congregation. Supervisor

Quality Community Health Care, Inc Philadelphia, PA January 2019 to Present

· Handle responsibilities of receiving incoming mails and distributing incoming faxes.

· Responsible for creating and maintaining legal files and documents for clients.

· Handle tasks of maintaining the front desk and waiting room in a neat and orderly manner.

· Perform responsibilities of scheduling and confirming appointments with clients.

· Perform the tasks of assisting Providers/mA's (medical assistants)in preparing medical correspondence

· Handle other duties and special projects under the instructions of legal department.

• Run insurances daily to check Eligibility for patients to determine if they patient is required to pay out of pocket

• Help schedule new patient appts as well as follow up appts

•Give daily tasks to front desk

Registration Specialist

JEFFERSON HOSPITAL Philadelphia, PA

March 2013 to January 2019

· Registered patients through phone contact and database systems.

· Performed patient interviews in a courteous and confidential manner in order to obtain and record patient demographic, insurance, and financial information.

· Provided regular coordination with medical staff and procurement team regarding assistance with medical examinations and the procurement of medical supplies.

· Collected co-payments and responded to telephone inquiries, screens calls to determine nature and urgency of inquiry refer calls.

· Served as acting manager to include facilitation of team meetings, and routine audits in the absence of the Registration Manager.

Billing Specialist

BOSTON HEART DIAGNOSTICS Boston, MA

February 2010 to December 2012

• Reviewed and maintained medical billing and claims records, settlements and medical insurance statements for multiple facilities.

• Generated and submitted insurance claims; collected and posted to patient billing accounts.

• Processed and verified medical billing claims for accuracy and compliance.

• Trained new team members on billing procedures and software systems.

• Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing writeoffs.

• Contributed to positive work environment by offering support and guidance to junior billing staff.

• Identified opportunities for process improvement, leading to more streamlined billing operation.

• Utilized various software programs to process customer payments.

• Verified accuracy of accounts payable payments, resulting in [Number]% reduction in payment errors and check reissues.

Education

Master's (Associate's degree Master's degree)

High School Diploma

Pennsauken High School Pennsauken, NJ, US

2007

High School Diploma

Pennsauken High School Pennsauken, NJ

January 2007 to January 2007

Upper secondary education

Associate's degree

Master's degree

Skills

Purchase order management Construction Medical terminology Phone communication Clerical experience ICD-10 Microsoft Office Manager experience Office supply management Google Workspace Client interaction via phone calls Leadership Front desk Task prioritization Correspondence management Serving Medical office experience Managed care File organization Writing skills Health insurance information Attention to detail Data entry Computer operation Microsoft Outlook Administrative experience Time management Medical scheduling School experience Client file management Critical thinking Interpersonal skills Electronic medical records systems Word processing Microsoft PowerPoint ICD-9 Skilled nursing facility experience Microsoft Word Google Docs Dental office experience HIPAA Care plans Office experience Dispatching Website management Organizational skills Executive administrative support Travel planning Practice management Appointment scheduling Communication skills Patient interaction Healthcare compliance Professional networking Medical receptionist Insurance claim issue resolution Computer skills Filing Windows Professional development support Patient scheduling software Customer service In-person customer service Gmail Calendar management Multi-line phone systems General management Team leadership Guest relations English Office activity coordination Management Productivity software Microsoft Excel Team management Schedule management Patient service Decision making Technical Proficiency EMR systems Meeting minutes

Languages

English

Bilingual

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