Operations & Project Management Professional

VERENICE LEVARIO

*********@*****.*** 915-***-**** Austin, TX

OPERATION MANAGEMENT PROJECT MANAGEMENT

5+ years’ experience providing administrative support, executing day-to-day office operations, and coordinating logistics to streamline business processes. Expertise in budgeting, forecasting, and project management to increase organizational efficiency aligned with cross-functional team goals. PROFESSIONAL EXPERIENCE

Operations Manager CarmaHealth October 2025 - Present

● Report directly to the COO, leading operations across multiple behavioral health clinic sites, aligning performance with strategic growth goals and driving operational consistency across locations.

● Proven track record of improving operational performance by 25%+, enhancing patient access, increasing appointment volume, and optimizing clinic utilization through strategic process improvements and vendor partnerships.

● Managed and developed cross-functional teams across multiple sites, optimizing scheduling, workflows, and provider utilization to increase efficiency, reduce wait times, and improve patient satisfaction.

● Strengthened financial and operational performance by partnering on vendor contracts and improving revenue cycle processes, reducing claim denials and supporting increased clinic utilization and revenue growth. Marketing Project Manager UltraMedia Marketing Feb 2023 - March 2026

● Managed end-to-end execution for multiple $1MM advertising campaigns, traveling to surrounding cities

● Facilitated communication across various teams to streamline campaign creatives and improve efficiency Financial Manager Celebrate Dental March 2023 - March 2024 Front Office Manager Treatment Coordinator

● Identified process gaps and developed solutions to improve operations in collaboration with cross-functional teams

● Prepared data driven reports and forecasts, allowing for strategic planning and decision-making

● Managed day-to-day operations, including accounts payable/receivable, bank reconciliations, and budgeting

● Conducted comprehensive interviews with candidates to assess skills and qualifications Dental Assistant Riverplace Dental Jan 2022 - March 2023

● Maintained accurate patient medical records and charting procedures

● Scheduled appointments in coordination with dental staff to ensure smooth workflow operations

● Managed financial transactions, including insurance billing and payment processing Assistant Manager Texas Kids Dental Care Dec 2018 - Dec 2020 Insurance Coordinator Front Office Lead Front Desk Receptionist

● Conducted thorough insurance verification checks to confirm coverage and eligibility for patients, managing documentation and up-to-date patient records in compliance with HIPAA regulations

● Provided exceptional customer service by addressing patient inquiries, resolving issues, and creating a welcoming environment

● Promoted into Assistant Manager position and received Employee of the Year Award SKILLS

● Office Administration, Logistics, Coordination

● Project Management

● Strategic Planning

● Data-Driven Decision Making

● Client Support

● Lean Six Sigma

● Financial Budgeting & Forecasting

● Report Generation

● Process Improvement

● Cross-Team Collaboration

● KPI Management

● HIPAA, OSHA

EDUCATION & CERTIFICATIONS

Bachelor of Science in Health Care Management & Administration Texas State University Associates of Arts in Nursing El Paso Community College OSHA and HIPAA Certification

Excel Spreadsheet Professional Certification Microsoft LANGUAGES

Spanish / English (Fluent)

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