Patient Care Coordinator & Client Services Lead

KELLY ROME BIENEMY, Client Services Lead

New Orleans, 70131, 504-***-****, ********@*****.***

SUMMARY Dedicated Patient Care Coordinator with 5+ years of experience in healthcare administration, specializing in patient access and coordination. Proven ability to streamline processes, manage patient communications, and ensure accurate record-keeping. Eager to leverage strong customer service and leadership skills to excel as a Remote Client Services Lead at Rival, fostering exceptional client experiences while upholding a commitment to work-life balance and professional growth.

WORK EXPERIENCE

Patient Care Coordinator

Optum Pharmacy

01/2023 – Present New Orleans

Orchestrated medication orders with healthcare providers and pharmacy staff, ensuring timely and accurate treatment delivery. Managed patient consultation and follow-up scheduling to optimize care delivery.

Facilitated seamless communication among patients, pharmacists, and medical teams to enhance treatment collaboration.

Processed prescription requests to guarantee precise medication distribution and adherence to prescribed care plans. Maintained electronic health records by meticulously updating patient information and logging care activities.

Cultivated professional relationships with physicians and staff, thereby strengthening patient care networks.

Patient Access Rep

Ochsner Hospital

03/2019 – 03/2022 New Orleans

Streamlined patient scheduling, registration, and admission processes, significantly improving the patient experience and reducing wait times. Delivered exceptional customer service to patients, guests, and family members, fostering a welcoming and supportive environment. Ensured the accurate completion of all necessary forms and gathered required documentation.

Maintained strict compliance with HIPAA regulations during the handling of sensitive patient information.

Balanced cash drawers daily and prepared accurate deposit slips at the conclusion of each shift.

Cultivated robust relationships with patients, resulting in increased satisfaction scores and elevated quality of care.

Patient Access Coordinator

Kroger Specialty Pharmacy

11/2014 – 02/2019

Spearheaded the prior authorization process by initiating requests, following up for additional information, tracking progress, and expediting responses from insurance carriers.

Reviewed prescribed treatment regimens for accuracy and completeness prior to submission for authorization.

Communicated effectively with patients to gather necessary information for processing prescriptions, refills, accessing benefits, and applying co-pay assistance.

EDUCATION

Capital Area College

Technical Nursing Degree

Baton Rouge

SKILLS EHR management AlayaCare

Patient Management Systems CPR

Healthcare Software medication coordination

insurance verification

REFERENCES,

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