Logistics Dispatch Coordinator and Customer Service

AN

ALICE NEWMAN

********@**.*** 816-***-**** Magnolia, TX 77355

Detail-oriented dispatch coordinator with over 8 years of experience in logistics and customer service. Skilled in performance analysis and inventory management, driving operational efficiency and fostering strong client relationships. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Dedicated operations professional with expertise in dispatch coordination and logistics management. Proven ability to enhance customer satisfaction through effective relationship management and invoicing accuracy. Looking for growth opportunities and the ability to help any business grow exponentially.

• Dispatch coordination

• Logistics management

• Inventory management

• Invoicing accuracy

• Performance analysis

• Relationship management

• Customer service

Metrix Logistics Group Kansas City,

Missouri

Operations/Dispatch/Customer Service

Representative

07/2017 - 01/2026

Coordinated daily dispatches for outside carriers, ensuring on-time deliveries and alignment with customer expectations.

Managed customer service inquiries, promptly resolving issues to enhance customer satisfaction and loyalty.

Handled multiple customer emails to address questions and provide solutions efficiently.

Maintained order entry and proof of delivery in Tailwind and on customer websites.

Tracked intermodal shipments at the port, facilitating logistics processes that minimized delays and optimized operations.

Updated inventory and spreadsheets using Google Sheets and Excel for accurate reporting.

Processed invoicing for multiple accounts, ensuring timely financial transactions.

Oversaw warehouse personnel to optimize operations and improve workflow efficiency.

Quick Delivery Inc

Dispatcher/Customer Service

Representative

01/2017 - 07/2017

Executed daily "Hot Shot" dispatching to prioritize and ensure timely delivery of time-critical shipments.

Coordinated airport import/export logistics while scheduling complex residential delivery routes, enhancing service for national accounts. Managed CODs and finalized multi-account invoicing to maintain financial accuracy across operations.

Tomken Transportation TX

Account Manager/Assistant Dispatcher

01/2015 - 12/2016

Optimized revenue by rating/rerating loads and negotiating chassis repairs and service charges.

Summary

Skills

Experience

Supported account managers in managing client communications and inquiries, ensuring timely responses.

Coordinated schedules and meetings for account management team to streamline operations.

Administered full-cycle financial operations, including A/P, A/R, driver payroll, and weekly fuel log audits.

Maintained DOT driver files and tracked rail/intermodal shipments to enhance fleet safety compliance.

PB Express / IXT TX

Intermodal Dispatcher

01/2013 - 01/2015

Directed 24/7 dispatch operations for regional and long-haul intermodal loads over 75-mile radius, ensuring timely delivery and optimized scheduling. Analyzed daily performance reports to identify and secure loads for next-day dispatch, enhancing load utilization and operational efficiency. Maintained critical driver and customer relations while tracking rail shipments via Profit Tools, facilitating seamless communication and service reliability.

References available upon request.

References

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