Administrative Assistant and Records Coordinator

Misty Anderson

Administrative Assistant

Hillsboro, IL 217-***-**** **********@*****.***

Professional Summary

Administrative professional with experience in office support, scheduling, file management, customer service, and records organization. Background includes government, healthcare, financial, and office settings with strong skills in data entry, phone communication, documentation, and daily operations support. Work Experience

Office Associate

Illinois Department Of Corrections Hillsboro, IL May 2025 to Present

• Managed filing, records organization, and document preparation for office operations.

• Scheduled inmate legal calls and maintained related files and tracking records.

• Created and updated files to support parole, discharge, and review board processes.

• Organized monthly review board dockets to keep materials accurate and accessible.

• Supported daily administrative duties in a government office setting. Operations Supervisor

Sunshine Behavioral Health

August 2023 to Present

• Supervised daily operations across health tech, housekeeping, and kitchen teams.

• Coordinated with admissions staff regarding new client intakes and service needs.

• Prepared shift communication and incident reports to support staff handoffs.

• Delegated tasks and monitored completion to keep operations organized and efficient.

• Assisted with client transportation, assessments, and crisis response when needed. International Adoption Coordinator for Colombia

Holt International

October 2021 to April 2023

• Managed administrative tasks related to international adoption case processing.

• Prepared, organized, and submitted dossiers with accuracy and confidentiality.

• Applied Hague Convention requirements and documentation standards to case files.

• Performed notary-related duties to support official adoption paperwork. Store Manager

Cottonwood Financial

January 2020 to June 2020

• Processed loans, handled cash transactions, and completed banking deposits and withdrawals.

• Managed customer inquiries, document filing, and records maintenance.

• Conducted courtesy and collection calls to support account follow-up.

• Assisted with new customer service needs in a fast-paced financial setting. Office Manager

Robert Balen, DMD.

January 2017 to August 2018

• Managed payroll, scheduling, billing, and daily front office operations.

• Handled accounts receivable and accounts payable with attention to accuracy.

• Supported patient-facing administrative work in a dental office setting. Customer Advocate

Healthcare Service Corporation

January 2007 to December 2011

• Assisted members by phone with benefits, claims, eligibility, and payment questions.

• Documented account information and resolved service issues with accuracy.

• Supported software testing and team coordination for benefits-related projects.

• Helped representatives with claims processing and member account research. Education

Science (Associate)

Lincoln Land Community College

January 1996 to December 1997

Diploma

Litchfield High School

January 1991 to December 1995

Licenses

Driver's License

Non-CDL Class C

Skills

Administrative support File management Scheduling Data entry Customer service Phone communication Records management Microsoft Office Documentation review Office management

Certifications and Licenses

Certified Notary Public

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