Enterprise IT Program Manager (PMP)

Julie Clifton

Coral Springs, FL 414-***-**** *************@*******.*** www.linkedin.com/in/julieaclifton

PROFESSIONAL SUMMARY

Project Management Professional (PMP) with experience leading enterprise technology programs across SaaS, cloud, CRM, HCM, Data & Analytics, and financial services. Proven success aligning strategic business priorities with portfolio governance, executive stakeholder engagement, financial management, and cross-functional execution.

PROFESSIONAL EXPERIENCE

Senior IT Program Manager Food For The Poor 09/2025 to Present

Lead concurrent Data & Analytics, CRM, and technology programs by coordinating cross-functional teams across the U.S., India, and Latin America to deliver solutions that strengthen donor engagement, fundraising effectiveness, and organizational decision-making.

Established enterprise portfolio governance, project intake, and delivery planning processes that optimized resource allocation, strengthened executive visibility, improved prioritization, and aligned technology investments with strategic business objectives.

Directed program execution by managing schedules, budgets, resource capacity, risks, dependencies, and delivery milestones, improving execution predictability while delivering strategic initiatives within approved timelines and organizational priorities.

Influence executive stakeholders, Product Owners, Engineering, and Data & Analytics teams by facilitating strategic discussions, evaluating business value and trade-offs, and building consensus to align initiatives with organizational priorities, resolve delivery challenges, and accelerate execution across concurrent initiatives.

Develop executive dashboards, KPI metrics, portfolio reporting, RAID logs, and executive communications that strengthen governance, enable data-driven decisions, and increase stakeholder confidence.

Leverage AI-enabled productivity tools to streamline project planning, executive communications, documentation, and risk identification, increasing PMO efficiency while improving delivery quality and decision support.

Established team operating rhythms, release planning practices, and delivery cadences that improved accountability, strengthened cross-functional collaboration, and increased delivery predictability across geographically dispersed teams.

PMO Manager Service Coordination Inc. 02/2025 to 08/2025

Directed multiple enterprise UKG implementations, including Payroll, Time & Attendance, Recruiting, Onboarding, and Learning Management, coordinating cross-functional teams through planning, configuration, testing, data conversion, and change management to consolidate disparate systems into a unified HCM platform that streamlined workforce operations, standardized business processes, and enhanced the employee experience.

Built and led a five-member PMO by establishing team structure, onboarding, coaching, and delivery standards aligned to organizational priorities.

Developed an enterprise intake and prioritization process that improved demand management, resource planning, and executive visibility while aligning technology investments with business priorities.

Standardized project delivery by leveraging Smartsheet to create reusable templates for key project deliverables, including project plans, RAID logs, RACI matrices, dashboards, and executive status reports, improving execution consistency, accelerating project startup, and increasing portfolio visibility.

Partnered with business and technology leaders to develop business justification documents defining business needs, scope, expected value, costs, and risks, enabling informed executive prioritization, funding decisions, and strategic investment planning.

Senior Project Manager CoAdvantage 08/2024 to 02/2025

Directed delivery of the company's first customer-facing mobile application by coordinating Product, Engineering, UX/UI, QA, and business stakeholders from concept through implementation, expanding digital capabilities, enhancing the customer experience, and supporting business growth.

Implemented the rollout strategy for Swipeclock by coordinating cross-functional teams, client migration planning, organizational readiness, and change management, enabling a seamless customer transition while supporting scalable business growth.

Facilitated a cross-functional evaluation and selection of a Benefits Reconciliation solution by defining business requirements, assessing vendor capabilities, and recommending the preferred platform, reducing implementation risk and supporting long-term business strategy.

Modernized work management by implementing Salesforce ideation workflows, Asana portfolio management, and Agile planning practices that improved collaboration, accelerated idea-to-delivery execution, and increased organizational transparency.

Coordinated enterprise technology enhancements supporting annual Open Enrollment and Year-End processing by aligning cross-functional teams, managing delivery dependencies, and ensuring operational readiness to meet critical business deadlines, regulatory compliance requirements, and customer commitments.

Lead Project Manager / PMO Ultimate Kronos Group 06/2018 to 07/2024

Directed an enterprise tax platform migration impacting more than 4,000 customers by coordinating cross-functional business and technology teams through data conversion, platform modernization, customer communications, training, and deployment, ensuring a seamless transition to a strategic vendor solution that reduced technical debt, eliminated ongoing tax compliance maintenance, and maintained business continuity.

Led enterprise SaaS implementations including Responsive, Vendor Insight, iOffice, and Google Workspace, modernizing business operations through process automation, improved collaboration, and enhanced operational efficiency.

Modernized PMO operations by implementing standardized intake, governance, Smartsheet portfolio management, and real-time BI dashboards that improved executive visibility, strengthened resource planning, prioritized technology investments, and enhanced delivery execution.

Integrated Prosci ADKAR change management into enterprise technology deployments by creating executive communication toolkits, executing stakeholder communication strategies, leveraging change champions to drive engagement, and developing targeted training that reduced resistance to change, accelerated user adoption, and improved realization of strategic business outcomes.

Improved project planning, documentation, stakeholder communications, and reporting by leveraging AI productivity tools to streamline workflows and increase team efficiency.

Senior Project Manager Office Depot 01/2018 to 06/2018

Directed enterprise technology initiatives supporting a major merger and acquisition by coordinating cross-functional business and IT teams to define integration strategies, align enterprise technology roadmaps, and execute transition plans that minimized operational disruption, reduced integration risk, and accelerated realization of strategic business objectives.

Led enterprise technology rationalization initiatives by evaluating vendor portfolios, identifying consolidation opportunities, and recommending strategic investments that reduced costs, simplified vendor management, and optimized the enterprise technology landscape.

Managed implementation of an enterprise Master Data Management solution by coordinating Product Owners, Engineering, business stakeholders, and third-party vendors, improving data quality, governance, and increasing enterprise-wide information consistency.

Served as Scrum Master for Agile delivery teams by facilitating sprint execution, backlog refinement, and continuous improvement practices that increased delivery predictability, strengthened stakeholder collaboration, and improved team performance.

Partnered with Product Owners to prioritize product backlogs, remove delivery impediments, and align Agile execution with evolving business priorities, improving responsiveness and delivery outcomes.

Project Manager VW Credit 03/2012 to 10/2017

Directed the enterprise migration from legacy financial applications to the FIS platform, coordinating Business Analysts, Architects, Developers, QA teams, and business stakeholders to modernize outdated financial systems, refine business processes, improve operational efficiency, and establish a scalable foundation for future growth.

Delivered enterprise Business Intelligence and Data Warehouse initiatives that strengthened executive reporting, improved data accessibility, and enabled data-driven decision-making across the organization.

Coordinated geographically distributed business and technology teams, including offshore QA, Architects, and ETL developers, improving collaboration, release coordination, and delivery quality across enterprise initiatives.

Managed end-to-end software delivery by leading planning, development activities, quality assurance, user acceptance testing, deployment releases, and transition to production support, ensuring release readiness, seamless operational handoffs, and stable post-production support.

Introduced Agile and Kanban delivery practices that increased delivery transparency, accelerated prioritization, and improved responsiveness to evolving business requirements.

Managed project financials, resource allocations, and delivery schedules across concurrent enterprise initiatives, optimizing investment utilization while delivering programs within approved budgets and timelines.

Delivered enterprise technology initiatives within a regulated financial services environment by aligning execution with governance, compliance, audit, and risk management requirements.

Project Manager / PMO FedEx 01/2009 to 03/2012

Led enterprise software development and warehouse automation initiatives from business case through deployment, improving distribution operations, increasing operational efficiency, and supporting strategic supply chain initiatives.

Promoted to lead the enterprise IT project portfolio, establishing structured intake, prioritization, and portfolio oversight processes that improved executive decision-making and aligned technology investments with strategic business priorities.

Established enterprise project management standards for estimation, release planning, resource management, and delivery governance, creating a repeatable framework that improved organizational project maturity and execution consistency.

Partnered with business leaders, Business Analysts, Engineering, QA, and Release Management to translate operational requirements into scalable technology solutions that supported enterprise distribution operations.

Implemented Primavera (P6) enterprise portfolio management while overseeing project prioritization, resource capacity planning, and mentoring new project managers to strengthen PMO capabilities and portfolio execution.

Established structured risk management, change control, release governance, and production support processes that improved delivery predictability and reduced operational risk.

EDUCATION

Associate Degree in CIS: Programmer/Analyst

CERTIFICATIONS

PMP CSM ITIL4 PROSCI

SKILLS

Leadership & Strategy

Enterprise Program Management • Portfolio & PMO Leadership • Enterprise Transformation • Strategic Planning & Execution • Executive Stakeholder Management • Cross-Functional Leadership • Organizational Change Management • Business Case Development • Executive Communications

Program Delivery & Governance

Enterprise Implementations • Enterprise Portfolio Planning & Prioritization • Software Development Lifecycle (SDLC) • Agile • Scrum • Kanban • Waterfall • Hybrid Delivery • Program Financial Management • Resource & Capacity Planning • Vendor Selection & Management • Risk, Issue & Dependency Management • Release & Change Management • User Acceptance Testing (UAT) • Data Migration

Business & Technology

Financial Systems • Enterprise Applications • Cloud & SaaS Solutions • Data & Analytics • Business Intelligence • Data Governance • Master Data Management (MDM) • Systems Integration • Application Modernization • Process Automation • Digital Transformation • CRM • HCM

Platforms & Tools

Smartsheet • Planview • Clarity PPM • Primavera • Microsoft Project • Jira • Azure DevOps • Confluence • ServiceNow • Salesforce • Asana • Monday.com • Power BI • Tableau • Microsoft 365 • SharePoint • Microsoft Visio • Lucidchart • Miro • Google Workspace

Industry Expertise

Financial Services • Enterprise Technology • Human Capital Management (HCM) • Customer Relationship Management (CRM) • Data & Analytics • Supply Chain & Distribution • Nonprofit Technology

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