Administrative Operations Supervisor & HR

Shahd Nsb

Administrative Supervisor

Damascus, Syria +963-*********

Email: *********@*****.***

PROFESSIONAL SUMMARY

Detail-oriented Administrative Supervisor with a strong background in business administration and tourism activities. Proven ability to enhance office operations. Skilled in data entry, marketing, and event organization, with a commitment to delivering exceptional customer service and maintaining high standards of professionalism.

Core strengths include:

• Team Leadership.

• Organizational Skills.

• Communication Proficiency.

WORK EXPERIENCE

Follow-up Manager & Executive Secretary Apr 2025 – Present BH Agency Syria

Coordinate and monitor designers’ tasks to ensure timely delivery and workflow efficiency.

Organize the manager’s schedule, meetings, and communications to support smooth daily operations.

Follow up with clients to maintain strong relationships and ensure service satisfaction.

Handle general secretarial duties including documentation, correspondence, and office organization. HR Officer Feb 2025 – Aug 2025

Dadoosh Company Syria

Attracted and recruited qualified candidates through effective sourcing strategies and conducted interviews.

Facilitated the onboarding process for new employees, ensuring a smooth transition and integration into the company culture.

Managed payroll processing, including salary calculations, benefits administration, and incentive programs to ensure employee satisfaction.

Utilized Auto ID software for efficient HR operations, and streamlining HR processes. Reception Supervisor 2024 – 2025

New Park Syria

Greeted and assisted visitors with professionalism, ensuring a positive first impression and a welcoming atmosphere.

Responded promptly to visitor inquiries and requests, providing accurate information and effective support.

Organized and prepared reception and hospitality areas to maintain a comfortable and inviting environment.

Tracked and replenished hospitality supplies to ensure consistent availability and enhance the visitor experience.

Administrative Supervisor 2024

United Trading Company Damascus, Syria

Oversaw sales and marketing initiatives to boost company performance and achieve revenue targets.

Supervised administrative staff, fostering a collaborative environment to enhance productivity and morale.

Implemented process improvements to streamline office operations and increase efficiency.

Prepared reports on sales performance and operational metrics, providing insights for strategic decision- making.

Receptionist 2022 - 2023

Arij Al-Sham Tourism and Travel Office Rif Damascus, Syria

Managed accurate data entry and reception tasks, ensuring efficient office operations and record-keeping.

Provided excellent customer service and support to clients, addressing inquiries and ensuring a positive experience.

Coordinated and scheduled appointments for clients, optimizing office workflow and client accessibility.

Maintained an organized reception area and office supplies inventory, contributing to a welcoming environment.

EDUCATION

Syrian Virtual University, Syria

Bachelor's Degree in Business Administration (Human Resources) 2022 - Present Gilgamesh Tourism Training Rehabilitation Center, Syria Diploma in Business Administration and Tourism Activities 2021 - 2023 VOLUNTEER EXPERIENCE

Civil Defense at Al-Mujtahid Hospital 2017 - 2019

Supported emergency response teams by coordinating logistics and ensuring timely communication during critical situations.

Provided assistance to healthcare staff in patient care and administrative tasks, enhancing overall hospital operations and patient experience.

TRAININGS & COURSES

English Language Course, Al-Moeen Institute, 2022.

ICDL Course, Al-Mamoun Institute, 2019.

First Aid Course, Civil Defense, 2017.

SKILLS & KEY QUALIFICATION

Possess advanced proficiency in Microsoft Office suite, including Word, Excel, and PowerPoint.

Excellent communication skills, both verbal and written, with a keen ability to articulate complex ideas and information clearly and concisely.

Display a high degree of openness and adaptability, with a willingness to learn and apply new skills and knowledge as needed.

Proven ability to lead and motivate teams.

Expertise in managing office operations, scheduling, and event planning.

Strong analytical, problem-solving, and multitasking skills, with an ability to identify and address challenges proactively and efficiently.

Commitment to providing high-quality service and support to clients.

Proficient in data entry, record-keeping, and using software for efficient information management.

Collaboration and Teamwork.

Knowledge of marketing methods and techniques.

Demonstrate proficiency in Time management, with a focus on planning and organizing.

Display a keen attention to detail, with a commitment to accuracy and quality in all aspects of work. LANGUAGES

Arabic: Mother tongue. English: Proficient

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