Computer Technician / Field Services Engineer

David Maeweather

Little Rock, Arkansas ***************@*****.*** 501-***-****

Professional Summary

Dedicated Computer Technician with hands-on experience supporting enterprise, healthcare, and field environments. Proven ability to troubleshoot hardware and software issues, provide timely in-person and remote end-user support, and maintain system performance. Skilled in system installation, Active Directory administration, and network diagnostics, with a strong commitment to customer service, clear communication, and supporting diverse user needs.

Technical Skills

Operating Systems: Windows 10, Windows 11

Directory & Identity Management: Active Directory (Account creation, password resets, profile updates, group management), DUO MFA

Endpoint Management & Deployment: KACE, PDQ Deploy / PDQ Inventory, Imaging Servers, BitLocker encryption Remote Support Tools: Microsoft Remote Desktop, AnyDesk, TeamViewer, ScreenConnect Ticketing Systems: ServiceNow, Remedy

Networking & Infrastructure: Fiber and copper testing; Cisco switches & routers; Access Point installation; POS network troubleshooting; Putty (SSH access)

Security Tools: Malwarebytes, Windows Defender, KillDisk Hardware Experience: Dell laptops & PowerEdge R-Series & V-Series; HP ProLiant Servers; Cisco UCS C240 Cisco Nexus switches; Cisco ISA 3000 Firewall; Surface devices; HP & Lexmark printers; Fiber testers & copper toners Professional Experience

Field Nation – Field Services Engineer

Little Rock, Arkansas July 2020 – Present

● Manage incident tickets in ServiceNow and Remedy, ensuring timely resolution and adherence to service- level agreements (SLAs)

● Install, configure, and support VoIP systems, train end users on device functionality and usage best practices

● Diagnose and troubleshoot fiber and copper cabling using industry-standard testing tools

● Install, configure, and maintain network infrastructure, including access points, switches, and routers

● Support POS peripherals, including PIN pads, ensuring secure and compliant transaction processing

● Troubleshoot and maintain server hardware in data center environments, including Dell, HP, and Cisco Systems

Entergy – Field Services Support (Contractor)

Little Rock, Arkansas July 2025 -February 2026

● Imaged and deployed enterprise laptops and desktops to support large-scale device rollouts and user readiness

● Provided hands-on, on-site troubleshooting for hardware issues, including laptops, headsets, keyboards, and mice, minimizing user downtime

● Configured and installed VoIP caption phones, ensuring accessibility and proper functionality for end users

● Decommissioned legacy IT equipment in accordance with asset management and data security protocols

● Maintained accurate and detailed documentation of service requests, repairs, and resolutions

● Delivered on-site field support across multiple locations, ensuring timely and effective technical assistance Arkansas Children’s Hospital – Desktop Support (Contractor) Little Rock, Arkansas September 2024 – July 2025

● Installed and upgraded desktops and thin clients in clinical and administrative environments to support healthcare operations

● Support Active Directory administration by creating user profiles, disabling user accounts and resetting passwords

● Maintained accurate user records and system documentation to ensure data integrity and compliance

● Responded to incoming calls and email inquiries from internal staff, providing timely resolution of system- related issues

● Decommissioned outdated equipment in accordance with hospital IT and security standards

● Troubleshot hardware and software issues, efficiently diagnosing and resolving technical problems to minimize downtime

AFMC – IT Support (Contractor)

Little Rock, Arkansas August 2023 – July 2024

● Manage and organize technology inventory to ensure accurate asset tracking and availability of equipment

● Image and deploy laptops and desktops using enterprise imaging servers to support efficient device setup and rollout

● Troubleshoot laptops, headsets, mice, and keyboards through remote end-user support, resolving technical issues in a timely manner

● Maintain and organize company files to support efficient recordkeeping and accessibility

● Utilize Command Prompt to perform basic system troubleshooting, configuration, and support tasks

● Install and configure printer software and related drivers on user devices

● Support Active Directory administration by resetting passwords and disabling accounts

● Verify users’ home network configurations to ensure compliance with company security standards and policies

Education

Associate of Applied Science (AAS) in Computer Information Systems (In Progress) UA Pulaski Technical College

High School Diploma

Little Rock Central High School, 2023

Certifications

Boom & Scissor Lift Certification – June 2023

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