Operations Manager - Process Optimization and Cost Control

Operations Management and Process

Optimization

Budgeting and Cost Control Strategic Planning and Execution Performance Metrics and Reporting

Customer Service and

Client Relations

Vendor and Stakeholder Management

Team Leadership and Development

Supply Chain and Inventory

Management

Risk Assessment and Mitigation

Serge Michael Cantave

786-***-****; ********.*******@*****.***

Operations Manager

Results-oriented Operations Manager with 11 years of experience in streamlining business operations, improving efficiency, and driving organizational growth. Expertise in strategic planning, team leadership, and performance management to ensure seamless day-to-day operations. Proven track record of implementing cost-saving initiatives and enhancing productivity through innovative solutions and data-driven decision- making. Collaborative team player with a proven ability to manage multiple projects simultaneously while meeting tight deadlines. Fluent in English / French & Proficient in Spanish; other areas of strength include: Professional Experience

FIFA, USA August 2024 – Present

Manager, Accreditation Training Operations and Documentations

• Oversee the operational management of training programs, ensuring seamless delivery across multiple locations within USA, Canada & Mexico for FIFA World Cup

• Develop and implement standardized training processes, reducing inefficiencies and cutting costs by 22%

• Manage a team of 3 trainers and 2 coordinators, providing leadership and fostering professional development.

• Coordinate with cross-functional teams and stakeholders to align training initiatives with business objectives. Atlas Air, USA April 2023 – August 2024

Manager Ground Operations Scheduling

• Managed schedules for Passenger Service Representatives and load masters, resources and logistics to support operational goals

• Coordinated all travel from/to gateway airport.

• Ensure all Company passenger and cargo flights have the adequate staff

• Supervised he Ground Operations Scheduling department assuring cost effective utilization of personnel and supported the internal and external customer service experience.

Mobile Clear Shield December 2020 – April 2023

Operations Manager

• Supported the Operations Manager in overseeing daily business activities, achieving a 47% increase in operational efficiency

• Coordinated with internal and external stakeholders to ensure timely delivery of products and services.

• Conducted regular performance evaluations and provided coaching to team members, resulting in a 76% improvement in employee satisfaction scores.

• Monitored budgets and financial performance, identifying cost-saving opportunities without compromising quality. Interval International, USA July 2013 – November 2020 Manager Member Services Exchange

• Conducted extensive analysis for new and existing training programs to make the appropriate modifications increasing turnover rate by 62%

• Directed day-to-day operations across the exchange department, ensuring efficient workflows and meeting key performance indicators

(KPIs).

• Analyzed data to identify trends and opportunities for process improvements, leading to an increase in profitability by 15% in 6 months

• Led cross-functional teams in achieving project milestones, ensuring alignment with company objectives and timelines. EDUCATION

Bachelor’s Degree, Business Administration & management, St. Thomas University, Miami Gardens Florida

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