IT Support & Coding Instructor

Rami Kamel

Minya, Egypt +20-127-***-**** ****.*****.*@*****.***

LinkedIn: linkedin.com/in/rami-kamel-226116356

Professional Summary

Computer Science graduate with hands-on experience in technical support, customer support, and technology instruction. Experienced in troubleshooting user issues, handling multiple requests efficiently, and supporting software and systems in fast-paced environments. Strong communication and problem-solving skills with a solid understanding of Windows environments, Microsoft tools, and networking fundamentals.

Core Skills

• IT Support & Help Desk Support • Windows OS (Windows 7/10/11) • Troubleshooting & Issue Resolution • Software Installation & Configuration • Device & Peripheral Setup • Microsoft 365 • Networking Fundamentals • User Support & Communication • Jira • Time Management & Multi-tasking

Professional Experience

Coding & Computer Science Instructor – iSchool Jun 2024 – Present • Deliver computer science and technology training to students. • Simplify technical concepts and solve technical issues during learning sessions. • Manage multiple requests and maintain effective communication. Freelance Coding Instructor Jan 2023 – May 2024 • Delivered technology and programming training sessions. • Assisted learners with technical issues and troubleshooting. Technical Support Agent – Teleperformance Jun 2022 – Nov 2022 • Resolved customer technical issues through structured troubleshooting. • Handled multiple requests while maintaining service quality. • Improved communication and problem-solving abilities in a support environment. Education

B.Sc. Computer Science (Information Systems), Minia University 2024 Relevant Coursework: Database Systems, Software Engineering, Web Development, Data Structures, Business Information Systems

Additional Information

Languages: Arabic (Native), English (Professional) Availability: Full-time Location preference: Dokki

/ Cairo

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