Customer Support & Technical Support Specialist
Resume:
Texas City TX, *****
Cell : 409-***-****
Email: ********@*******.***
Justin S. Boling
Professional Summary
Experienced Technical Support, Sales, and Customer Service Experience professional with 8+ years in high-volume, remote-friendly environments across insurance, healthcare, payroll, and consumer technology. By learning how to effectively use knowledgebase tools excels in quickly diagnosing issues, navigating complex systems, and delivering calm, effective support—even in high-pressure situations. Frequently recognized for strong performance metrics, teamwork, and mentoring others. Actively seeking a work-from-home role where problem-solving skills and system knowledge are valued. With a company that is actively focused on growth and constantly innovating to meet the needs of their clients.
Core Strengths
Client focused • Remote Support • Customer Experience
Ticketing & Knowledgebase Systems • Account & Policy Management
Telehealth & Secure Systems Support • Process Improvement
Team Collaboration • New Hire Coaching • Multitasking • Time Management
Professional Experience
Progressive Insurance — Texas City, TX
Customer Service Consultant July 2021 – March 2026
●Provides high-volume inbound support for personal auto and specialty insurance policies in a fast-paced environment
●Consistently meets and excels in key performance metrics and proactively worked with leadership to address performance gaps
●Utilize internal knowledgebase and policy systems to efficiently resolve customer issues and process account changes
●Actively support teammates through internal chat, helping resolve questions and maintain team productivity
●Selected as a peer buddy for new hires, providing one-on-one coaching, guided learning activities, and ongoing support to accelerate onboarding
NTT Data — Nashville, TN
Technical Support Agent October 2020 – July 2021
●Delivered technical support for Vanderbilt University Medical Center employees and patients
●Managed incidents using a ticketing system, ensuring accurate documentation and timely resolution
●Resolved user issues using remote access tools and internal knowledgebase resources
●Supported telehealth users and assisted with My Health at Vanderbilt account access and troubleshooting
●Performed secure password resets and account support in compliance with healthcare standards
Paychex — Nashville, TN
Online Services Support Representative January 2019 – September 2020
●Supported clients and employees using time and attendance, payroll systems, insurance benefits, and retirement planning.
●Troubleshot time clocks, employee setup, PTO accruals, and payroll submissions
●Maintained consistently high customer satisfaction ratings through clear communication and efficient problem resolution
●Supported multiple platforms with diverse configurations and user needs
Asurion — Antioch, TN
Technical Support Representative October 2015 – December 2018
●Provided technical support for DirecTV customers, resolving service, equipment, and account issues
●Diagnosed problems and determined appropriate solutions, including troubleshooting, equipment replacement, or service scheduling
●Assisted customers with billing questions, programming changes, and upgrades
●Regularly exceeded stretch goals by upgrading customers to enhanced service plans, improving long-term satisfaction
Education
Motlow State Community College
●Associate’s degree Major: Business Administration
Riverdale High School
●Graduated with Honors Diploma
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