Entry-Level Phlebotomist and Patient Care Specialist
Resume:
Rashara Maclin
Brownsville,TN *****
731-***-**** *******************@*****.***
Professional Summary
Compassionate and detail-oriented entry-level Phlebotomist with hands-on training in venipuncture, capillary blood collection, specimen processing, and infection control. Recently completed training at Phlebotomy Training Program Memphis, TN.
Knowledgeable in patient identification, specimen labeling, and laboratory safety procedures. Dedicated to providing excellent patient care, maintaining accuracy, and working effectively in fast- paced healthcare environments. Eager to contribute strong communication, professionalism, and a commitment to quality care as a valued member of a healthcare team. Skills
Venipuncture
Capillary Blood Collection
Specimen Collection and Handling,Separating blood serum and plasma . Specimen Labeling
Patient Identification
Infection Control
Standard Precautions
Medical Terminology
Vital Signs
Laboratory Safety
Blood Tube Order of Draw
PRF Treatment
Electronic Medical Records (EMR/EHR)
Patient Care
Communication Skills
Customer Service
Time Management
Organization
Teamwork
Professionalism
HIPAA Awareness
Problem-Solving
Office & Reception Desk Management
Multi-line Phone System, Scheduling & Calendar Management Microsoft Office Suite & Google Docs,Inventory & Supply Coordination Professional Experience
● Customer Services Specialist
American Specialty Health Remote
Jan 2025 - Present
Excellent verbal and written communication skills
Strong interpersonal and active listening skills
Ability to resolve customer concerns professionally Basic computer and data entry skills
Familiarity with Microsoft Office and/or customer service software Ability to multitask in a fast-paced environment
Strong organizational and time management skills
Attention to detail and accuracy
Ability to work independently and as part of a team Key Responsibilities
Answer customer questions by phone, email, chat, or in person Resolve complaints and provide appropriate solutions Process orders, returns, payments, or account updates Maintain accurate customer records
Escalate complex issues when needed
Follow company policies and procedures
Meet productivity and quality goals
Build positive relationships with customers through courteous and professional service
● Store Manager – TitleMax, Jackson, TN
Aug 2023 – Jan 2025
Supervise store operations and team performance
Manage inventory, cash handling, and POS systems
Deliver excellent customer service and resolve client issues Business Office Assistant & Scheduler – Home Care of West TN Jan 2021 – Jan 2023
Scheduled client visits and maintained staffing
Verified insurance and prepared medical documentation Greeted clients, answered calls, and managed records
● Receptionist – In and Out Body Shop, Brownsville, TN Jan 2010 – Jan 2020
Managed estimates, invoices, and insurance communication Handled front desk operations and scheduling
● Certified Nursing Assistant – Various Agencies
Feb 2012 – Jan 2017
Provided daily care and vital sign monitoring for patients Supported physical therapy and home health care
● Dental Assistant – Stanton Clinic, Stanton, TN
Jun 2009 – Nov 2011
Education
AAS, Medical Billing and Coding (In Progress) – AAPC Online BS, Teacher Education – University of Memphis Lambuth Diploma, Dental Assisting – Concorde Career College (2009) High School Diploma – Haywood High School
Certifications:
Phlebotomy – 2026
Verbal Communication – Proficient (Indeed)
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