Remote Customer Service & Operations Coordinator

JUSTIN BROWN

Boise, ID ***** ******.**********@*****.*** +1-530-***-**** Open to Remote

PROFESSIONAL SUMMARY

Customer-focused professional with 8+ years coordinating complex operations, training teams, and delivering high-quality results under tight deadlines. Skilled at clear communication with diverse stakeholders, efficient issue resolution, and maintaining strict compliance standards. Public Safety Dispatcher credential plus hands-on experience managing logistics, quality control, and client deliverables make me a strong fit for remote customer service roles that value problem-solving, empathy, and organization. CORE COMPETENCIES

• Customer Communication & Support • Problem Resolution & Escalation • Team Training & Mentoring

• Logistics & Operations Coordination • Quality Assurance & Data Accuracy • Deadline & Priority Management

• Regulatory Compliance • Requirements Gathering • Remote-Ready Collaboration PROFESSIONAL EXPERIENCE

Commercial Drone Pilot

Skyworx Drone Shows — Boise, ID October 2023 – September 2025

• Coordinate multi-person ground crews and logistics for large-scale events, ensuring seamless execution and client satisfaction.

• Train and mentor team members on procedures, safety protocols, and quality standards.

• Manage production timelines and resolve real-time operational issues to meet strict deadlines.

• Serve as primary point of contact for operational coordination and requirement translation. Photographer / Aerial Photographer

Sunny Skies Media — Boise, ID October 2022 – Present

• Deliver client-ready visual assets for real estate professionals, consistently meeting quality and turnaround expectations.

• Gather and clarify client requirements for photography and 3D scanning to ensure accurate deliverables.

• Maintain organized digital workflows and high attention to detail across concurrent projects. RPIC / Visual Observer

Conekt 2 — San Diego, CA January 2022 – July 2022

• Supported industrial inspection programs for a major utility client, producing accurate, high-quality data deliverables.

• Managed geospatial data and documentation for completeness and client-ready presentation.

• Collaborated with technical teams to meet inspection standards and reporting requirements. Visual Observer

AltSpec UAS — Kansas City, MO January 2020 – December 2021

• Performed field support for utility asset inspections with focus on data quality, safety compliance, and timely reporting.

• Maintained clear communication with pilots and project leads to ensure mission objectives were met. Drone Operator / Visual Observer

InVair — San Diego, CA February 2018 – December 2019

• Conducted industrial inspections and managed data workflows for utility clients, prioritizing accuracy and professionalism.

• Applied strong situational awareness and procedural discipline in high-stakes operational environments. EDUCATION

Associate’s Degree in Allied Health

Butte College — Oroville, CA January 2005 – January 2009 CERTIFICATIONS & LICENSES

Public Safety Dispatcher I January 2016 – Present Proficiency in emergency communications, call handling, prioritization, and clear information exchange under pressure — directly transferable to customer support.

FAA Part 107 Commercial Drone Pilot January 2019 Mastery of regulations, safety procedures, and operational decision-making. Valid Driver’s License

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