Executive Administrative Assistant with HR Leadership

VALERIE SAUNDERS, Executive Administrative Assistant

Cleveland Heights, 44118, 216-***-****, ************@*****.*** SUMMARY Highly organized and strategic administrative professional with over 20 years of experience in operations, finance, and human resources. Proven ability to manage complex executive calendars, coordinate high-priority initiatives, and streamline office operations. Adept at executive reporting, event planning, and serving as a confidential advisor. Eager to leverage extensive administrative and project coordination skills to enhance efficiency and support strategic objectives for the President and leadership team at LegalShield. WORK EXPERIENCE

Human Resources Manager

Care Alliance Health Center (FQHC)

10/2024 – Present

Spearheaded strategic HR initiatives, including engagement, wellness, compensation, and uniform programs, aligning them with executive leadership priorities.

Orchestrated HR team operations, enhancing task prioritization and refining service delivery protocols.

Directed full-cycle recruitment utilizing Paylocity, professional networks, and community partnerships, thereby strengthening candidate pipelines and reducing time-to-fill.

Oversaw employee relations, managed HR portal inquiries, and determined FMLA eligibility, ensuring compliance and timely issue resolution. Designed and implemented a standardized onboarding program, fostering improved new hire integration and early retention. Advised leadership on performance management, corrective actions, and workforce development strategies, augmenting manager effectiveness. Supported Joint Commission, OSV, and regulatory compliance efforts, contributing to successful survey outcomes.

Led HR projects such as handbook updates, LMS implementation, job description revisions, and pulse surveys, increasing policy clarity and providing employee engagement insights.

Administered the performance review process and managed benefits programs in collaboration with the Finance department and brokers. Analyzed HR metrics and presented comprehensive monthly board reports with actionable recommendations to enhance retention and culture. Launched a company-wide “Giving Back Blitz” fundraising campaign, increasing employee engagement and philanthropic participation. Continuously evaluated HR programs to ensure alignment with organizational goals and mission.

Director of Research & Operations

The Call Center Network, LLC (Executive Search Firm) 03/2003 – 09/2024

Built and executed full-cycle recruiting strategies, consistently delivering high-quality candidates and improving placement success rates. Partnered with clients to design targeted hiring strategies, enhancing recruitment efficiency and client satisfaction.

Expanded sourcing channels including professional networks, social media, and industry associations, strengthening pipelines of active and passive talent.

Streamlined applicant tracking and recruiting workflows, reducing time-to-fill and improving process consistency.

Managed daily operations, scheduling, and resource allocation to increase overall office efficiency.

Coordinated executive calendars across multiple time zones, optimizing leadership productivity.

Led meeting operations, including agenda creation, logistics management, and follow-ups, ensuring accountability and execution of action items. Served as a confidential advisor to the owner, managing sensitive business and financial matters.

Oversaw payroll, benefits administration, accounts payable/receivable, and employee relations, ensuring accurate financial and HR operations. Developed the employee handbook and standardized operational procedures, formalizing processes and supporting organizational growth. Cultivated strong relationships with clients, vendors, and staff, improving collaboration and fostering retention.

Director of Finance & Operations

Saunders & Sons Painting Company LLC (MBE)

01/1999 – 03/2020

Directed financial strategy, encompassing budgeting, forecasting, and job- costing, which improved profitability and cost control measures. Managed comprehensive accounting operations, including AP/AR, payroll, billing, and month-end closing, ensuring financial accuracy and regulatory compliance.

Oversaw multi-project operations, optimizing scheduling, staffing, and resource allocation across numerous commercial jobs. Ensured adherence to MBE certification requirements and government reporting mandates, maintaining eligibility for key contracts. Analyzed project performance data to deliver critical insights that improved profit margins and informed operational decision-making. Strengthened partnerships with contractors, vendors, and financial institutions, actively supporting business expansion. Enhanced operational processes, safety standards, and quality control protocols, leading to improved project efficiency and successful outcomes. Collaborated on strategic planning initiatives, bid development, and cash flow management, contributing to long-term business sustainability. EDUCATION

Kent State University

, Business Administration

Kent

SKILLS Talent Acquisition Employee Relations

Performance Management HR Strategy

Compliance (FMLA, ADA, HIPAA,

DOL)

Organizational Development

Benefits Administration Operational Leadership

Financial Oversight Process Improvement

Executive Reporting Office Management

Bookkeeping Microsoft Outlook

Microsoft Word Microsoft Excel

Microsoft PowerPoint Strong analytical and planning skills Ability to prioritize and organize

workflow

Proven leadership skills

Good problem-solving skills Excellent communications skills

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