Data Entry and Academic Support Specialist

Marcella Rose Massengale Ed.D.

**** *. ********* ***. ***. G107, Springfield, MO 65810,

Cell: 417/414/1933

*******************@*****.***.

Summary

Energetic and enthusiastic educator with five successful years of experience as an Online Academic Success Coordinator working with a diverse group of students both academically and with student support services. Twelve years of teaching experience in an online college and campus-based environment. Also, 12 years of experience using Canvas, Blackboard, and D2L. Additional skills include computer efficiency using Microsoft applications such as Excel, Word, PowerPoint, and Outlook. Retention and outreach skills, ability to gain student trust, and communicate effectively with students and co-workers. Excellent data entry, record keeping, and customer service skills.

Education

Northcentral University, Scottsdale, AZ

Post-Master Certification in Curriculum and Teaching (2020)

Doctor of Education with a Specialization in E-Learning (2018)

Master of Education with a Specialization in Leadership in Higher Education (2013)

Master of Education with a Specialization in Education Technology and E-Learning (2012)

Bachelor of Science in Psychology (1997)

Experience

Substitute Teacher for Springfield and Lebanon School Districts 03/2025-Present

Penmac Education Staffing

Springfield, MO

Taught a variety of subjects to middle school and high school students

Used a combination of teaching strategies to address the students' learning styles.

Resolved student issues when they arose.

Documented student attendance

Emailed, the absent instructor, a daily report regarding student behavior, students who met or did not meet classroom expectations.

Customer Service Clerk and Data Entry for Green Co. Collectors Office 06/24-12/24

Penmac Education Staffing

Springfield, MO

Assisted seniors in completing the SB190 tax application to freeze taxes on their home.

Provided answers to seniors who phoned in with questions regarding the tax freeze.

Entered the mailed-in and in-office applications into the computer

Checked for incomplete or duplicate applications.

Contacted individuals if there was an issue with their application to explain the changes that would need to be made.

Aided the Greene County Collector’s office with filing property tax information

Mailed out the yearly property tax bill to residents of Greene County.

Substitute Teacher for Springfield and Lebanon School Districts 09/2022-05/2024

Penmac Education Staffing

Springfield, MO

Classroom educator for the Springfield R3 school district, Lebanon school district, and Conway school district

Provide a variety of instructional methods to assist students in understanding the subject material.

Work with a diverse group of students

Teach a variety of courses to different middle school and high school students.

Listen and provide feedback when a student wants to talk about personal or academic issues.

Document absenteeism, behavior issues and resolutions, and assignment

Outcomes.

Online Academic Success 4/2016 to 6/2020 Bryan University, Springfield, MO

Trained new hires for several open Online Academic Success Coordinator positions.

Created student relationships beginning on their first day of class and maintaining these relationships up to graduation.

Advised, coached, and monitored students at risk of violating the attendance policy, maximum time frame (MTF), and SAP.

Tracked student attendance.

Monitored student grade books to watch for students that were wavering in their coursework.

Contacted, advised, and coached students who had fallen behind in their coursework.

Created final grade report cards, for each five-week term.

Established continual advising relationships with students by providing positive academic and personal life support.

Communicated with instructors, department chairs, registrar, dean, financial aid, admissions, and executive director during weekly educator/staff meetings to keep them informed on positive and negative student developments.

Created new initiatives to motivate students to complete their academic program – Example, Pathways to Graduation.

Created Bryan University’s Dean’s List, A/B Honor Roll and Perfect Attendance to showcase on the BU website.

Experience using the Canvas Learning Management System - resetting passwords, resolving basic LMS issues, and helping students understand the features of Canvas.

Orientated each student using Canvas at the beginning of their first semester.

Experienced using Blackboard software

Developed and maintained detailed knowledge of campus and community resources for students that live in-state and out-of-state.

Utilized best practices (Strategies for Success) with co-workers and students.

Strived to maintain a 100% student retention rate.

Online Adjunct English Instructor June 2014-April 2016

Wright Career College, Overland Park, KS

Engaged in self-directed work daily; set timetables for project completion, manage resources, prioritize tasks and work with minimal or no supervision.

Wright Career College closed April 15, 2016

Taught Intro and Intermediate English Courses

Provided weekly student lectures.

Developed lesson plans for each course.

Submitted weekly attendance books and submitted student grade books at the end of each term.

Provided feedback for each assignment.

Contact students every week to provide positive support.

Worked remotely from home.

Online Adjunct Instructor Nov. 2011- Dec. 2019

Bryan University, Springfield, MO

Taught Microsoft Office 365 Plus courses (Excel, PowerPoint, and Word) and an Introductory Psychology course to college students.

Guided students on how to use a variety of technological devices.

Mentored students one-on-one to increase understanding of course material.

Strived to engage, challenge, and retain students.

Submitted weekly attendance and at the end of each term, grade books were submitted.

Campus-based and Online Instructor April 2008 – May 2011

Bryan University, Springfield, MO

Taught Microsoft Office 2007, 2009, 2013, and Office 365 applications (Excel, PowerPoint, Outlook, and Word) Introductory Psychology and DiSC business courses.

Developed curriculum for Intro to Psychology and Intro to English courses.

Designed curriculum for Microsoft Office 10-week and five-week courses; for Excel, PowerPoint, Outlook, and Word.

Assessed student progress and communicated results to students.

Submitted grade books for each class taught (12 grade books per term)

Taught students about how to use a computer and resolve issues that may arise when they are using Canvas.

Director of Religious Education May 2004 – Dec. 2008

Sacred Heart Church, Mountain Grove, MO

Created curriculum for grades PreK-12.

Provided support and leadership to faculty and staff members.

Hired faculty.

Prepared and carried out annual parent training.

Purchased course materials and items for special events.

Participated in community outreach programs.

Created and organized youth programs and activities (i.e., Vacation Bible School, End of School Year Picnic, yearly Christmas float for community parade, Confirmation camping trip, and holiday parties)

Collaborated with the deacon, church committee, and individuals across the dioceses to address issues and programs pertaining to religious education.

Other Work Experience Includes – Deputy Sheriff, Assistant Jail

Administrator, and Corrections Officer

Leadership

Four years’ experience coaching, coordinating, organizing, and directing community outreach programs for religious events.

Ability to build relationships with co-workers, students, faculty, staff, and the community.

Skills

Over 20 years of experience using Microsoft Office products

Expert computer skills

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