Remote Customer Solutions & Office Administration

Customer Solutions Margie & Office Claudio Administration Professional

**** ****** ***** **, *** Antonio, TX 78245 726-***-**** ****************@*****.*** PROFESSIONAL SUMMARY

Results-driven Customer Solutions and Office Administration professional with 8+ years of experience managing complex client interactions, processing payments, and improving operational workflows. Demonstrated ability to handle high-pressure environments, maintain compliance with legal standards, and deliver exceptional service in towing, recovery, and healthcare sectors. Strong communicator with proven skills in data management, Medicaid coordination, and cross-functional support.

EMPLOYMENT HISTORY

Office Manager

S.A. Towing & Recovery — 1603 Frio City Rd, San Antonio, TX 78226 June 2022 – Present

• Managed inbound client communications regarding repossession assignments, providing timely updates and resolving concerns with professionalism.

• Guided customers through the vehicle redemption process, explaining payment options and facilitating property retrieval.

• Processed payments and maintained accurate financial records to ensure compliance and reduce discrepancies.

• Coordinated office schedules and resource allocation, ensuring seamless department support and on-time project completion.

• Maintained detailed repossession assignment records in adherence to legal and regulatory standards. Home Health Provider

Amazing Grace — San Antonio, TX 2022 – Present

• Coordinated doctor appointments, prescription pickups, and transportation scheduling to ensure continuity of patient care.

• Verified Medicaid eligibility and benefits, navigating complex coverage processes to connect patients with necessary services.

• Communicated with the Medicaid office to resolve coverage gaps and streamline access to healthcare resources. Customer Support Specialist

System & Methods — San Antonio, TX November 2017 – May 2020

• Verified child support payments by cross-referencing records and resolving discrepancies to maintain account accuracy.

• Reviewed and troubleshot customer account issues within proprietary applications, improving user experience.

• Liaised with the Attorney General's office to confirm payment statuses and resolve disputes efficiently. CORE SKILLS

4 Customer Service & Retention 4 Data Entry & Records Management 4 Time Management 4 Payment Processing 4 Project Coordination 4 Problem Solving 4 Medicaid & Benefits Navigation 4 Legal Compliance 4 Office Administration EDUCATION

Business Administration — Associate's Coursework

Colorado Technical University — Colorado Springs, CO Oct 2010 – Nov 2011 High School Diploma

Frank Tejeda High School — San Antonio, TX Aug 2002 – May 2005 LANGUAGES

English (Fluent) Spanish (Conversational)

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