Customer Service & Data/Admin Professional
Resume:
Jesus Valdez
************@*****.***
Education
Casa Loma College - MRAD Program
-Attending the Medical Radiography program.
Experience
Service Uniform, Denver, CO - Plant Administrator
I did payroll using ADP and checked the punches to make sure there weren’t any missing or corrections. I worked with employees to make sure the systems were working properly, and the machines were running. I collected employee productivity data every day and inserted it into spreadsheets as part of my presentation for the weekly meetings discussing plant data and employee data. I was in charge of getting invoices processed and paid on time and made orders. 2022-2023
Peak Dental Technologies, Lakewood, CO - Crowns/Milling I worked with dental programs such as 3Shape where I put the data of the patients and where I created the design for which tooth needs a crown or bridge. I also worked in milling and in the program I placed the designed crowns into a Zirc puck and after I took it to the machine where I placed the file with the code into the machine and it started cutting the shape of the crown. 2020-2022
Proofpoint, Greenwood Village. CO - Cyber Security I have collaborated with various clients including Empower Retirement, Global Foundries, Geico, Pacific Life Insurance, and Hendrickson. With 2 years of experience in helpdesk support, I efficiently handled ticket dispatching. Additionally, I have spent 2 years as a data analyst, specializing in platforms such as Symantec and Aperture, where I pulled data of the number of incidents that needed to be reviewed with the clients on a call every week. Notably, I have intercepted multiple instances of employees attempting to steal confidential information, such as downloading social security numbers onto external drives or concealing them within spreadsheets, subsequently alerting management and addressing these issues during client interactions. Moreover, I meticulously compiled weekly reports on "Needs Review" incidents, meticulously reviewing each case during client calls for comprehensive resolution .
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Leadership
- Won employee of the month in Proofpoint, 2021
- Always willing to learn, improve, and teach to others
- Great communication and adding onto a positive work environment
- Work mentality is to get objectives done on time
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