Luxury Flagship Store Manager & Sales Leader
Resume:
Angelo Ramirez
Store Manager – NYC Flagship
718-***-**** ******.***********@*****.*** New York, NY https://www.linkedin.com/in/angelo-ramirez-72253416b Professional Summary
Strategic and service-obsessed retail leader with 20+ years of experience in luxury and flagship retail. Expert in launching and scaling store operations from scratch, driving high- performance culture, and crafting immersive in-store experiences that build brand loyalty. Hands-on builder with a passion for heritage storytelling and people-first leadership. Key Achievements
Opened and led Smartech’s Times Square flagship, overseeing a 31-person team and delivering sales growth in one of NYC’s highest-traffic retail environments. Reduced a 22% performance deficit at Bond No. 9 Madison Ave to just 2%, achieving aggressive sales goals while managing multiple store locations. Scaled Cartier event teams from 5 to 15 associates, coordinating training and luxury activations for high-value clientele. Known for innovative storytelling, community engagement, and seamless operations—from merchandising to team development.
Experience
Smartech (tm:rw)
Store Manager — Times Square Flagship
New York, NY Jul 2025 – Present
• Assist in leading and training an existing 31-person NYC flagship team at Smartech Times Square, while also identifying and onboarding new team members who align with company standards.
• Implement full in-store operations including recruitment, training, scheduling, and sales strategy.
• Collaborate with vendors on product launches, visual merchandising, and brand education.
• Curate immersive product storytelling and host private demos for B2B clients and group experiences.
• Facilitate VIP and private client experiences that align with brand storytelling and deepen customer loyalty.
Bond No. 9
Store Manager Madison Ave /Asst. Store Manager 9 Bond St Flagship New York, NY Feb 2020 – Jul 2024
• Reversed a 22% deficit to 2% at the Madison Avenue location in less than one year. Provided operational support to additional Bond No. 9 store locations.
• Delivered luxury clienteling and brand-aligned training across a rotating team of 6-7 at flagship store.
• Partnered with marketing on seasonal storytelling campaigns that reinforced brand identity and elevated store atmosphere.
• Cultivated client loyalty through high-touch service and personalized consultations. Cartier
Business Manager
Bloomingdale’s, NYC Nov 2016 – Jun 2018
• Directed staffing, event budgets, and team scaling for Cartier activations (5 to 15 associates).
• Trained team members on product storytelling and elevated service delivery.
• Managed VIP shopping programs and private appointments with high-net-worth clients.
Clarins
Sales Advisor / Assistant Counter Manager
Bloomingdale’s, 59th Street NYC Feb 2014 – Oct 2016
• Supported daily counter operations, assisting with scheduling, replenishment, and customer experience.
• Advised clients on skincare solutions and product pairings in a high-volume luxury environment.
• Assisted the Counter Manager with back-of-house reporting, sales tracking, and staff support.
Counter Manager Store Manager
The Art of Shaving, New York, NY Feb 2003 – Jul 2011
• Managed day-to-day boutique operations with a focus on grooming expertise and luxury service delivery.
• Promoted to Store Manager, overseeing team performance, scheduling, inventory control, and compliance.
• Delivered personalized consultations aligned with The Art of Shaving’s heritage and premium positioning.
• Store Launch & Retail Buildouts
- High-Touch Clienteling & Product Storytelling
- Luxury Operations & Inventory Management
- Team Recruitment, Training & Leadership
- KPI Tracking & Sales Strategy
- Visual Merchandising & Brand Activation
Education
College of Aeronautics
• Air Frame and Power Plant Program (2002-2003)
Milton Hershey School (Private School)
• High School Diploma (1993-1997)
Skills
• Experienced with tools including Retail Pro, Epicor, QuickBooks, and Square Cash
• Fluent in Spanish
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