Behavioral Support & Care Technician

LATOYA DAVIS

Biloxi, MS, *****

****************@*****.*** / 228-***-****

SUMMARY

Responsible professional experienced in coordinating behavioral support for clients. Strong history of maintaining accurate documentation and daily reports, helping clients and assisting with daily programming. EXPERIENCE

Behavioral Health Technician / Bradford River Bend LLC - Brimingham, AL 02/2023 - Current Observed patients' behaviors during recreational activities and outings. Assessed patient behavior, reactions and responses to treatment plans. Conducted one-on-one counseling sessions with patients and families. Behavioral Health Technician / Gulfport behavioral - Gulfport, MS 06/2022 - 11/2024 Observed patients' behaviors during recreational activities and outings. Assessed patient behavior, reactions and responses to treatment plans. Conducted one-on-one counseling sessions with patients and families. Long Term Substitute / Kelly Service 01/2014 - 01/2020 Substitute teachers manage students' learning in accordance with the goals and directives of the school and state. Take accurate attendance, create, and implement lesson plans with or without teacher input depending on the school's expectations.

Seashore Oak Assisted Living 01/2010 - 01/2014

Assisted dementia and alzheimer's residents each shift with daily living activities, ensuring they're on time for all meals and activities.

Provide social and emotional support to improve residents morale. Help residents with daily hygiene, including showers and oral care. Customer Service/Money Center / Walmart 09/2005 - 10/2010 Responsible for ensuring guest satisfaction during all aspects of their shopping experience. Receiving payments by cash, checks, credit cards, vouchers, and automatic debit. Sending and receiving money grams and bill payments. Customer Service Representative / Xerox 01/2004 - 06/2005 Handle customer inquiries, complaints, billing questions and payment extensions/service requests. Perform online troubleshooting, identified problems, gave technical advice, filled service request, and followed up on scheduling.

Respond to calls from current clients and new clients, updated database to include client's info; including calls and questions and how each situation was resolved.

EDUCATION AND TRAINING

LD

Community College: English Composition II, Human A&P I, Human A&P I Lab, Intermediate Math 06/2025 Mississippi Gulf Coast Community College - Biloxi, MS GPA: Grade A

05/2002

High School: Agricultural Science, Environmental Science, Advanced Placement Biology, Advanced Placement US History, Advanced Placement Comp, Human Anatomy & Physiology Biloxi High School - Biloxi, MS

GPA: 3.12

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