Customer Service & Sales Professional
Resume:
Stephanie Nitti
Naples, Fl
34119
OBJECTIVE
To secure a position within a company that will allow my personal growth and career for advancement in the future.
PERSONAL PROFILE
Motivated and self-driven professional with 20 years of sales success
Known for the ability to build relationships and educate customers, resulting in customer satisfaction, retention, and increased sales.
Competent at managing responsibilities in a fast-paced, high volume atmosphere
Personable and flexible; work extremely well with co-workers and managers
Computer literate in Word, Excel, and Power-Point
RELEVANT SKILLS & ACCOMPLISHMENTS
Norwegian Cruise Lines, Sunrise, Fl August 2021-Present
Strong Experience in Customer Service building strong relationships
Consistently exceeded sales targets by managing high-volume inbound/outbound calls
Promote cruise packages and onboard amenities
Coordinate group bookings, including events, dining, and excursions
Utilize CRM systems such as Salesforce and Workday to track leads, bookings, and customer interaction
Experience with Excel and Word
Experience with Seaweb & Seaware
Tiffany & Co-Seasonal Support, Parsippany, NJ October 2020-Jan 2021
Customer Service Representative
Placed Orders
Handled Customer Complaints
Substitute Teacher, Millstone Township School District, NJ January 2020-Present
Substitute teacher Pre-K through 8th grade
Follow lesson Plans
Co Teach While teacher is Virtual
Substitute also Front Office
Teachers aide in class and self-contained classrooms
Lunch Montitor
Lucky Brand Denim-Supervisor, Freehold, NJ April 2016-March 2020
Focused on delivering exceptional customer experience
Implied company selling strategies and establish customer satisfaction
Built and maintain a consistent clientele program
Assisted in new employee onboarding processes to ensure the success of all associates
Set expectations and ensure responsibility among direct reports
Developed and implement new recruiting techniques to build team
Analyzed business strategies and create action plans to improve
Communicated effectively to maintain healthy and professional relationships among team
Directed and execute company policies and workflows
Controlled merchandise flow by building weekly product recaps
Ensured visual and merchandising standards through a positive in-store experience
Managed controllable expenses
Maintained Lucky Brand policies and procedures internally and externally
Retained top talent through succession planning
White House Black Market-Assistant Manager, Freehold, NJ September 2009-
February 2016
Sales
Exceeded personal monthly goals by as much as 50%
Earned reputation as a key player in store sales team that always succeed our goals
Built a loyal customer base by using a consultative sales approach
Customer Service
Provided friendly advice to a diverse clientele to exceed their needs
Helped customers & merchants identify services/products that best suited their needs
Educated customers with information on making them satisfied
Remembered and verbally communicate detailed information needed
Administrative
Authorized to open and close establishment
Handled all back office operations; order restock of merchandise and checking in of merchandise of products
Maintained weekly schedules, KPI Reports, email, inventory, maintain client books and records/appointments
Trained new sales associates on selling plus money handling and computer operations
Worked extensively with visuals & floor set
Promoted the company with creative ads through newsletters and flyers
Aided staff during shifts to ensure full customer service at all times
EDUCATION
Katherine Gibbs Business School Certificate Travel Tourism/Event Planning
Brookdale Community College Pursuing Associates
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