Administrative Assistant, Healthcare Operations Support

Kimberly D. Guider

*** ****** **., ********, ** *0202

Phone: 312-***-****

Email: **************@******.***

OBJECTIVE

Proven Administrative Assistant at Yellowbrick Consultation and Treatment, adept in file management and fostering professional relationships. Excelled in maintaining confidentiality and streamlining document organization, enhancing office efficiency. Skilled in Microsoft Word and interpersonal communication, I significantly improved client service and staff support processes. Organized and dedicated with a proven track record of exceptional customer service in fast-paced environments. I bring keen attention to detail, strong decision-making skills, and the ability to manage multiple concurrent tasks, along with a self-motivated work ethic, to perform effectively in both independent and team environments.

EDUCATION

Master Certificate in Human Resources Management

Capella University, May 2022

Bachelor of Science in Therapeutic Recreation

Illinois State University, August 2010

Associate of Arts in Liberal Arts

Chicago City Colleges, June 2001

Activity Director Certificate

Triton College, November 1999

Associate of Applied Science in Medical Office Assistant

Northwestern College, December 1992

PROFESSIONAL EXPERIENCE

Administrative Assistant

Yellowbrick Consultation and Treatment, Evanston, IL

March 2024 – Present

Provide administrative support to the CEO, Medical Director, Nurse Practitioner, supervisors, and healthcare professionals.

Manage multi-line phone system, route calls, deliver messages, and greet visitors.

Maintain confidentiality of sensitive information and implement secure filing systems.

Coordinate calendar management, schedule meetings, and support travel arrangements.

Maintain and organize documentation and archive outdated records for efficient retrieval.

Order and maintain inventory of office and medical supplies.

Support client service by promptly responding to inquiries and addressing concerns.

Utilize Microsoft Office Suite for documentation, scheduling, and reporting.

Promote a positive work environment and foster professional relationships among colleagues.

Respond effectively to urgent operational and patient-related issues in a fast-paced mental health setting.

Desk Clerk

Thresholds, Chicago, IL

November 2016 – Current

Greet visitors and customers, build rapport and retention.

Monitor 44 residents and field requests for clinical services.

Support staff with clerical assistance for daily operations and special projects.

Monitor building safety and notify personnel of hazardous conditions.

Record daily log entries with professionalism and detail.

Enforce building policies with staff, guests, and professionals.

Handle incoming communications promptly and accurately.

Residential Support Specialist

Thresholds, Chicago, IL

July 2010 – November 2016

Assisted residents with activities of daily living and monitored health issues.

Planned, prepared, and served meals according to prescribed diets.

Maintained the cleanliness and safety of workstations and living areas.

Documented residents’ mental status, sleep, and eating patterns.

Assisted residents in accordance with individualized service plans.

Therapeutic Recreation Intern

Lawrence Hall Youth Services, Chicago, IL

January 2010 – May 2021

Organized recreation and therapy programs aligned with participant goals.

Conducted client evaluations for mental, emotional, social, and physical abilities.

Observed and recorded client progress, modifying programs as needed.

Instructed patients in therapeutic activities such as dance, music, and art.

Developed effective working relationships with clients and staff.

SKILLS

Administrative Support (10+ years)

Calendar Management (10+ years)

Microsoft Office Suite (10+ years)

Documentation & Records Management (10+ years)

Executive Correspondence (10+ years)

Client Service & Communication

Multi-line Phone Systems

Office Supply and Inventory Management

Confidentiality and Privacy Compliance

Record Keeping and File Organization

Problem Solving and Multitasking

CERTIFICATIONS

- 36-hour Activity Director Certification, Triton College

- Master Certificate in Human Resources Management, Capella University

PROFESSIONAL SUMMARY

Experienced Administrative Assistant with over 10 years supporting executives, including CEOs and Medical Directors in fast-paced healthcare environments.

Expertise in calendar management, patient and stakeholder communication, documentation, supply ordering, and office operations.

Proficient in Microsoft Office Suite, able to handle multiple urgent tasks calmly and professionally.

Proven ability to coordinate daily workflows and support multidisciplinary teams.

Reliable and dedicated with a demonstrated ability to maintain confidentiality and enhance office efficiency.

Available locally for an interview with 24-48 hours’ notice.

Contact this candidate