Sales & Client Support Coordinator
Resume:
Chastity Sass
Hilliard, Ohio **026
********.*.****@*****.***
PROFESSIONAL
EXPERIENCE
January 2021-
Present
Sales Coordinator, Signature Worldwide Dublin, Ohio
• Provide administrative support to the sales team, including scheduling meetings, preparing reports, and maintaining client records.
• Act as a liaison between clients and internal departments to ensure seamless communication and service delivery.
• Manage CRM systems to track sales activities, client interactions, and revenue forecasts.
• Assist with proposal creation, contract management, and follow- ups to drive business growth.
• Coordinate travel arrangements, event planning, and logistics for sales presentations and conferences.
• Analyze sales data to identify trends, opportunities, and areas for improvement.
• Support marketing initiatives by coordinating promotional materials and customer outreach efforts.
• Maintain a high level of product and service knowledge to assist in responding to client inquiries.
• Work closely with Vice President of Sales & Marketing along with Chief Operating Officer
February 2015-
December
2020
Client Support Specialist, Signature Worldwide Dublin, Ohio
• Provided customer service coaching and training solutions to employees in hospitality, multi-family housing and equipment rental industries.
• Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
• Reviewing and auditing client quality assurance calls
• Inputting information from customer calls and into the company's system using Vocalcom.
• Documented weekly updates to direct supervisor and training account managers on coaching and training project status February 2009-
November
2013
Administrative Assistant, Daniel Tree Service Inc Columbus, Ohio
• Accounts payable/receivable
• Established and maintained a positive and productive working relationship with management. Processed financial documents including contracts, expense reports and invoices.
• Managed clerical needs of company employees, including copying, faxing and file management. Implemented efficient filing systems and customer database.
• Answered incoming phone calls and sorted, distributed and sent mail correspondence. Scheduled and confirmed appointments for estimating team.
• Received and screened high volume of internal and external communications, including email and mail. Returned all emails and calls within 24 hours of receipt.
• Processed and tracked employee time sheets and submitted to finance department for approval. Maintained personnel records, including applications, performance reports, payroll records, and medical files.
SKILLS &
ABILITIES
• Outstanding organizational, telephone and time management skills
• Possesses excellent written and verbal communication skills
• Detail-oriented and able to manage multiple tasks
• Able to constitute good judgment and work well independently or in a team environment
• Proficient in Word, Excel, Adobe, Canva, Worpress
• Proficient in Claritysoft CRM
• Strong typing skills
• Strong Digital Marketing and Social Media Skills SUMMARY
Dedicated Sales Coordinator with a strong background in administrative support, client relations, and sales operations. Skilled in managing CRM systems, coordinating sales activities, and streamlining communication between teams to drive efficiency and revenue growth. Adept at preparing reports, handling contracts, and supporting marketing initiatives. Passionate about delivering top-tier service to clients and ensuring seamless sales processes.
Contact this candidate