Federal IT Support & Security Clearance Professional
Resume:
Luke J. Pollock
Circleville, OH 43113
**********@*****.***
OBJECTIVE STATEMENT
Talented Information Technology professional with a B.A. Business Management and M.A. Ministry Degree seeking to leverage background in Information Technology, customer support, project leadership, management, training development, and public speaking.
SUMMARY
• Experienced speaker with excellent communication and interpersonal skills, integral part of training team for organizational compliance.
• Expert with MS Office applications; proven skills in Excel, PowerPoint, Access, and Word.
• Unique ability to work exceptionally in a team environment and individually.
• Excellent oral and written communication skills.
• Ability to prioritize projects and manage resources within a fast paced dynamic work environment.
• Demonstrates creativity, logical thinking and problem solving.
• Earned numerous awards, medals, and commendations in the illustrious Air Force and civilian career to include Outstanding Service Member, Outstanding Community Volunteer Award, and multiple Employee of the Year nominees. IT SUPPORT EXPERIENCE
CERTIFICATIONS
CompTIA SY0-401 Security+ Certification Oct 2017
Dell Self-Service Notebook Certification Oct 2016
Dell Self-Service Desktop Certification Oct 2016
● Windows XP, 7, 8, 10 ● System Upgrades ● Inventory Tracking
● Linux, Mac OS
● Microsoft Active Directory
● System Recovery
● Server Enterprise
● LAN/WAN
● SharePoint
● Printer troubleshooting ● System Installation ● Productivity Software
● Network Connectivity
● Training & Mentoring
● Cisco Switches & Routers
● New User Training
● Remote Support
● Microsoft Office Suite
● Wireless Access Points
● Security Solutions
● Office 365
Cyber Security Fundamentals Training Oct 2016
PROFESSIONAL EXPERIENCE
U.S. Army Recruiting Command Columbus, OH
S6, Assistant Battalion Signal Officer Apr 2018-Present Information Management Specialist
Battalion SHARP Coordinator
• Serves as the United States Army Recruiting Command Battalion’s Information Technology Specialist providing exceptional customer service, technical assistance, and training to the Battalion and seven subordinate organizations.
• Uses superior analytical techniques to test and analyze computer equipment malfunctions and software errors.
• Designed and implemented tracking system of all Information Technology systems and devices, to ensure compliance and tracking of assets.
• Manage user accounts required for all personnel assigned to the organization.
• Collaborates with the senior Battalion IT Specialist on actions to ensure compliance with regulatory guidance, formal publications and USAREC command policies.
• Maintained user, group, and computer accounts for the Battalion’s Active Directory
(AD) enterprise network
• Redesigned Network Map for Battalion Headquarters to a more efficient design, allowing for the Information Management Team to maintain port security, and quickly diagnose network connectivity issues.
• Managed Group Policy Objects (GPOs) throughout the Active Directory enterprise
• Designed InfoPath forms; applied look-and-feel standards of the company; created data connections in SharePoint
• Created and customized data within SharePoint to view web parts and web part connections
• Administered SharePoint user permissions and accounts Modified SharePoint portal
& site collection including: managing libraries, lists, forms, SQL, images and pages.
• Created workflows with SharePoint tools (admin & power user), provided user training classes
U.S. Army Recruiting Command Cleveland, OH
S6, Assistant Battalion Signal Officer Oct 2016-May 2018 Information Management Specialist
Telephone Control Officer
• Serves as the United States Army Recruiting Command Battalion’s Information Technology Specialist providing exceptional customer service, technical assistance, and training to the Battalion and seven subordinate organizations.
• Uses superior analytical techniques to test and analyze computer equipment malfunctions and software errors.
• Performs a variety of telecommunication control functions.
• Manage user accounts required for all personnel assigned to the organization.
• Collaborates with the senior Battalion IT Specialist on actions to ensure compliance with regulatory guidance, formal publications and USAREC command policies.
• Maintained user, group, and computer accounts for the Battalion’s Active Directory
(AD) enterprise network
• Managed Group Policy Objects (GPOs) throughout the Active Directory enterprise
• Designed InfoPath forms; applied look-and-feel standards of the company; created data connections in SharePoint
• Created and customized data within SharePoint to view web parts and web part connections
• Administered SharePoint user permissions and accounts Modified SharePoint portal
& site collection including: managing libraries, lists, forms, SQL, images and pages.
• Created workflows with SharePoint tools (admin & power user), provided user training classes
Ohio Christian University Circleville, OH
Adjunct Professor of Ministry Feb 2016-2019
Undergraduate Courses Currently Teaching:
• Bible Study Methods
• Christian Excellence
• New Testament Survey
• Old Testament Survey
• Theology of the Christian Experience
Ohio Christian University Circleville, OH
LMS Administrator/Information Technology Helpdesk Tier II Apr 2012-Sept 2016
• Directly responsible for preserving LMS integrity, ensuring total system quality in functionality and content. Immediate line of support for all LMS sub group owners and over 5000 end users.
• Provided PC and Client/Server tech support for all faculty, staff, and students. Experience diagnosing, troubleshooting and resolving client issues with hardware maintenance, installations and upgrades.
• Planned, and implemented migration of 3,000 users from Novell Directory to Microsoft Active Directory.
• Experienced in technical call center operations providing service by communicating effectively with technical and non-technical users.
• Create, respond to, escalate, and close tickets. Track all outstanding tickets, working closely with System Administrators to ensure any problems are resolved in timely manner.
• Responsible for installation, configuration, troubleshooting, support and maintenance of PC hardware and peripherals including desktop computers, laptop computers, scanners, modems, and a variety of networked printers.
• Worked with executives to develop corporate training strategies and initiatives.
• Conducted a variety of Learning and Development trainings (New Hire/New Student Orientations, Compliance, Leadership, etc.) involving over 5000 end users Weston Solutions, Inc. San Antonio, TX
Systems Analyst for U. S. Army Dec 2010-Dec 2011
• Strong background working with clients, designers, and programmers to identify requirements, provide cost analysis, assist with creating user interfaces, and develop implementation timelines.
• Helped develop a SharePoint application to assist Army client achieve its goal to efficiently route and share documents and manage workflow. This website contained forms and policy memos that promoted transparency, accountability and it reduced cycle time.
United States Air Force
68th Information Operations Squadron San Antonio, TX Intelligence Analyst Apr 2003-Jun 2008
• Oversaw the production of weekly and monthly mission management reports to higher headquarters which consisted of proposals to improve the mission based on the statistical analysis of collected data.
• Developed a statistical tracking database in Excel that eliminated errors and assured accuracy of reports.
• Managed elite Communication Security division of 15+ Analysts; focal point for all mission related inquiries and primary liaison between US Air Force senior leadership and customers.
Jac-Lin Manor Medical Center Loudonville, OH
Activity Specialist Jan 2000-Apr 2003
• Conducted group and one-on-one activity therapy to offer sensory stimulation.
• Assisted with transporting, communication and setting up for activity programs in medical center on a daily basis.
• Participated in the planning, development, coordination, and implementations of varying levels of activities to maximize participation and development for our residents.
EDUCATION
Masters of Ministry in Practical Theology May 2015 Ohio Christian University, Circleville, Ohio
OCU GPA of 3.5 on a 4.0 scale
Bachelor of Arts in Business Management August 2010 Ohio Christian University, Circleville, Ohio
COMMUNITY SERVICE
Vineyard Circleville Circleville, OH
Co-Lead Pastor Jan 2026 - Present
Associate Pastor June 2015 - Jan 2026
Discipleship Pastor Jan 2013 - Present
Night to Shine Event Coordinator Circleville, OH
(Sponsored by the Tim Tebow Foundation) Feb 2o15 - Feb 2020 Event POC
Volunteer Coordinator
Grant Coordinator
Youth Correctional Ministry (Epiphany Ministries) Circleville, OH Lay Director Feb 2003-Present
Assistant Spiritual Director
Multiple Leadership Positions
Intersection Church San Antonio, TX
Associate Pastor June 2009-Apr 2012
Ministry Leader
Small Group Leader
Hospitality Leader
Elder
New Hope Community Church Loudonville, OH
Pastoral Intern Jan 2008-2010
Sunday Morning Planning Committee
Grace Point Church San Antonio, TX
Youth Ministry Leader June 2003-Apr 2008
Small Group Leader
Sunday School Facilitator
REFERENCES
Dr. Krista Stonerock
Ohio Christian University
General Education Department Chair
***************@******.***
Dr. Dave Garrison, J.D.
Ohio Christian University
Dean of the School of Business & Government
*********@*************.***
Cindi Celske
Ohio Christian University
Director of AGS Academic Operations
*******@*************.***
Ron VanHorn
Senior Pastor Vineyard Circleville
***.********@*****.***
Greg Wukasch
San Antonio Water Systems
Senior Pastor Intersection Church
**********@*********.***
Chris Wokal
Chief Battalion Signal Officer
Information Management Specialist
Telephone Control Officer
******@*****.***
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