Operations & Logistics Administrative Support

TOBY ZORN

Greenwood, IN • 859-***-**** • ********@******.***

PROFESSIONAL SUMMARY

Motivated and dependable professional with experience in administration, customer service, operations, logistics, and business support. Proven ability to communicate effectively with customers, vendors, and team members while managing multiple priorities in fast-paced environments. Skilled in Microsoft Excel and Word, scheduling and coordination, record keeping, and customer relations. CPR and First Aid certified with a DOT-certified driving background.

PROFESSIONAL EXPERIENCE

MAINTENANCE ADMINISTRATOR

Model Group, Cincinnati, OH

November 2025 – Present

Coordinate service requests and communicate with residents, contractors, and internal teams.

Schedule vendors and technicians while managing multiple priorities and deadlines. Maintain accurate records, documentation, and work order tracking systems. Provide professional customer service and timely communication. Support daily administrative operations for a large property management organization. DRIVER

Two Men and A Truck, Erlanger, KY

August 2024 – November 2025

Delivered exceptional customer service during residential and commercial relocations. Operated box trucks safely and efficiently.

Managed paperwork, inventory documentation, and payment collection. Collaborated with team members to complete projects on schedule. UNDERWRITING INTERN

Great American Insurance, Cincinnati, OH

October 2023 – August 2024

Supported underwriting operations through research and administrative tasks. Utilized company systems to gather and analyze information. Maintained accuracy and attention to detail while handling sensitive information. SALES ASSISTANT

Airport Ford, Florence, KY

September 2022 – August 2023

Assisted customers and mechanics with parts purchases and inquiries. Managed inventory and coordinated deliveries.

Communicated with vendors and manufacturers regarding orders and availability. SEASONAL DELIVERY DRIVER

UPS, Walton, KY

October 2022 – January 2023

Delivered packages efficiently during peak holiday operations. Maintained delivery schedules and service standards. ASSISTANT TEACHER

The Goddard School, Fort Mitchell, KY

February 2022 – October 2022

Assisted with classroom instruction and daily student activities. Maintained a safe and positive learning environment. Communicated effectively with parents and staff.

EDUCATION

Northern Kentucky University, Highland Heights, KY Communications Major, Business Minor

Completed coursework toward a Bachelor of Arts (2022–2025) LEADERSHIP & COMMUNITY INVOLVEMENT

Head Soccer Coach, Walton-Verona High School 2024 – Present High School Leader, Navigators Student Ministry 2022 – Present CERTIFICATIONS

DOT Medical Card / DOT Certified Driver

CPR Certified

First Aid Certified

TECHNICAL & PROFESSIONAL SKILLS

Microsoft Excel • Microsoft Word • Administrative Support • Customer Service • Scheduling & Coordination • Written & Verbal Communication • Leadership • Problem Solving • Time Management • Team Collaboration • Record Keeping • Organization

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