Experienced Bilingual Healthcare Customer Service Rep

Summary

• Resourceful customer service representative with 15+ years of experience in delivering exceptional support in healthcare environments. Proven ability to enhance customer satisfaction through effective communication and organizational skills. Bilingual in English and Spanish, adept at managing diverse client needs and fostering positive relationships. Committed to leveraging extensive experience to contribute to a dynamic customer service team. Work experience

Customer Service Representative (CSR)

West coast woman’s specialty • Sarasota, FL

January 2021 to November 2025

• Check in and check out patients.

• Collected copy’s

• Multi task with little to no errors

• Answer any questions regarding patient benefits and coverage

• Give patients referrals forms

• Update patient information in their chart

Customer Service Representative (CSR)

Lee health rehabilitation department • Fort Myers, FL May 2004 to January 2020

• Check in and check out patients.

• Collected copy’s

• Multi task with little to no errors

• Answer any questions regarding patient benefits and coverage

• Give patients referrals forms

• Update patient information in their chart

Education

Surgical technologist (Associate of Science in Nursing) High Tech institute • Orlando, FL

February 2001 to July 2003

Upper secondary education

Skills

Languages

Jennifer Rivera

+1-239-***-**** / ********.*********@******.*** / Lehigh Acres, FL 33936 Organizational skills Numeracy Client inquiry handling Customer service Customer support Record keeping Insurance claims inquiry response Spanish Account maintenance Attention to detail Basic math Sales Typing Handling account queries Windows Managing clients in a customer support role Customer issue escalation Communication skills Microsoft Office Data entry Math Client interaction via phone calls Phone etiquette English Customer communication Computer operation Bilingual Microsoft Excel Spanish • Fluent

English

Certifications

Driver's License

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