Technology Support Specialist - IT Helpdesk
Resume:
Michael L. Messina
Denver, Colorado 80237
E-mail ********@*****.***
I am an experienced technology support specialist with a strong background in IT helpdesk, desktop support, and network systems administration. I have worked extensively in various organizations, providing technical assistance, software support, and system management across multiple platforms and environments.
EXPERIENCE
WellPower formally (The Mental Health Center of Denver) October 2015-June 2026
Technology and Helpdesk Support
Resolve technical and desktop issues using N-Central Remote, Quick Assist in a Windows 10/11 environment for 1000 users.
Assign & Resolve Help Desk tickets through Service Desk Plus.
Provide technical support for remote users.
Experienced supporting VMware clients
MAC literate, my personal computer
Add users to Distribution Lists and Groups through Active Directory
Assign users to Teams through Microsoft Admin Portal
Add users to Groups and Application through OKTA Admin Portal
Support Microsoft Office 365 & Teams
Level 1-2 Support for Avatar (Electronic Medical Records)
Image desktops and laptops using PXE Boot and USB for Thin Clients
Provide Network Printer support
Assisted with conference room connectivity and presentations
Configure iPhones and Android Phones for WellPower Email and OKTA Multi-Factor Authentication
Support Network Connectivity at Residential Facilities
Support iPads at Residential Facilities
Department of Interior-Fish&Wildlife Service March 2014-October 2015
Technology Support, Software Development
Create Memorandum of Agreement’s (MOA’s) and Reimbursable Support Agreements (RSA’s) between the Fish&Wildlife Service (FWS) Software Developers for software applications and support services for other divisions within the Department of Interior (DOI)
Image and support Getac Laptops with Windows 8.1 & Windows 7 for Field Maintenance Coordinators using the SAMI software application
Support iPad connectivity and use
Update and create monthly report on the Software Development Budget from MOA’s and RSA’s received
Technology Support, Geospatial Information Systems
Update and edit SharePoint and Web sites for the (FWS) Geospatial Information Systems
Manage deployment of the Adobe Cloud software for the (FWS) Branch Communications Technology
TEKsystems Great-West Financial Contract July 2013-December 2013
Windows 7 Upgrade
Windows 7 Upgrade Desktops-Laptops through Altiris, support remote users Windows 7 laptops deployment through phone support and remote assistance.
Department of Interior-Fish&Wildlife Service Mind Bank Contractor
Technical Support Specialists August 2012-June 2013
Resolve technical and desktop issues through desktop support, phone support, and remote desktop support, activate IPhone, Android or Blackberry smart phones, monitor and resolve circuit and L2L connections, resolve end user ADUC and OU issues.
Instructor: (Volunteer) Malley Senior Recreation Center 03-2000/03-2001
Taught basic computer skills to the adult population.
Training in Microsoft Courses
Internet and network security class
Upgrading your network infrastructure and Active Directory, technology skills to Windows Server 2008
Associates of Applied Science: Bachelors of Art:
Network Systems Administration Education
Denver Technical College University of Northern Colorado
Denver, Colorado Greeley, Colorado
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