Customer Service & Production Operations Lead

Susan Woolford

***********@*****.*** 434-***-****

QUALIFICATIONS

■ Excellent written and verbal communication,

interpersonal, and customer service skills

■ Knowledge of Safety Procedures

■ Very good eye for details

■ Work as well individually and as part of a team

■ Reliable, efficient, courteous, and accurate

■ Problem Solving

■ High level of professionalism

*Walmart Distribution Center Gordonsville Va 10/2024 - 01/2026

*Wahoo BBQ, Palmyra, Va 03/2023 -07/2026 Server/Bartender - Fulltime/ Partime CustomInk Charlottesville, VA 12/2018-01/2023 Lead Production Associate

■ Responsible for the management of the production team – including hiring, appraising, training, and disciplining when necessary

■ Assigned production tasks to team members taking account of production needs & individual capabilities

■ Collected data and compiles reports about production

■ Ensured all documentation necessary for regulatory compliance is completed accurately

■ Created custom products for our customers

■ Responsible for shipping and receiving, material handling, screen printing, digital printing

■ Quality Control Success of team

■ Kept customers satisfied with a high level of craftsmanship achieving daily targets/goals with a drive for top performance

Tavern on the James Scottsville, VA 03/2014-08/2018 Front of House Manager

■ Managed the daily operations of the business by overseeing all staff members to ensure they are following company policies and performing their job duties properly

■ Ensured that all patrons are treated respectfully and accommodated efficiently according to their needs

■ Ensured that all service staff are trained in proper customer service skills and techniques in order to deliver high quality service to patrons

■ Worked closely with kitchen staff to ensure that the food/beverage service meets the needs of customers

■ Maintained inventory levels of food, liquor, cleaning supplies, linens, etc. for daily operations

■ Developed schedules for each member of the waitstaff based on business volume and staff availability The Nook Restaurant, Charlottesville, VA 03/2012-04/2013, 01/2014-03/2015 Assistant Manager

■ Trained and motivated employees to ensure they are meeting company standards for customer service and sales performance

■ Acted as an intermediary between the operations of the restaurant and the front of house staff

■ Managed inventory to ensure that all items are properly stocked to meet demand

■ Scheduled employees for shifts and ensuring that they have adequate coverage during busy periods ADDITIONAL WORK EXPERIENCE

Crutchfield Corporation, Charlottesville, VA, Production Shift Leader 1992- 2000 Tiffany Seafood, Charlottesville, VA, Waitress/Bartender 2003 -2007 Vinegar Hill Café, Charlottesville, VA, Waitress/Bartender 2000 - 2003 EDUCATION Albemarle High School, Albemarle, VA Diploma

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