Executive Secretary & Sales Support Assistant
Resume:
ANN MUGURE NJOROGE
Nairobi, Kenya
️ *********@*****.***
PROFESSIONAL SUMMARY
Highly organized and proactive Secretary / Personal Assistant with over five years of experience in executive support, office administration, customer service, sales coordination, and client relationship management. Skilled in calendar management, travel coordination, meeting scheduling, correspondence, document preparation, and maintaining confidential records. Proficient in Microsoft Office Suite and Google Workspace with excellent communication, organizational, and multitasking skills. Dedicated to providing efficient administrative support while maintaining professionalism and confidentiality. CORE COMPETENCIES
● Executive & Administrative Support
● Calendar & Meeting Management
● Email & Correspondence Management
● Office Administration
● Customer Service
● Travel & Event Coordination
● Document Preparation
● Records Management
● Microsoft Office Suite
● Google Workspace
● Time Management
● Communication & Interpersonal Skills
● Confidentiality
● Problem Solving
● Team Collaboration
TECHNICAL SKILLS
Skill Level
Microsoft Word Advanced
Microsoft Excel Intermediate
Microsoft PowerPoint Intermediate
Microsoft Outlook Intermediate
Google Docs Advanced
Google Sheets Intermediate
Google Calendar Advanced
Gmail Advanced
Microsoft Teams Intermediate
Zoom Advanced
Canva Intermediate
PROFESSIONAL EXPERIENCE
Head of Sales & Marketing
EQE Getaways Ltd
November 2025 – February 2026
● Managed executive calendars, appointments and travel arrangements.
● Coordinated meetings and prepared agendas.
● Drafted reports, proposals, presentations and official correspondence.
● Managed confidential client records and company documents.
● Coordinated corporate events and travel logistics.
● Liaised with clients and stakeholders professionally.
● Supported senior management with daily administrative duties. Sales Accounts / Key Accounts / Social Media Manager Wine Jeyfines
April 2023 – September 2025
● Managed key client accounts and maintained customer records.
● Prepared quotations, reports and client follow-ups.
● Coordinated office communications and administrative tasks.
● Managed company social media platforms.
● Maintained filing systems and documentation.
● Assisted in scheduling meetings and appointments. Sales Representative / Team Leader
Tecno Kenya Ltd
October 2022 – March 2023
● Prepared daily and weekly sales reports.
● Coordinated team schedules and field activities.
● Maintained customer records and sales documentation.
● Resolved customer inquiries professionally.
● Assisted in achieving departmental sales targets. Sales Team Leader
British American Tobacco
February 2021 – August 2022
● Supervised daily sales operations.
● Built and maintained customer relationships.
● Prepared weekly and monthly performance reports.
● Maintained accurate client documentation.
● Supported the implementation of sales strategies. Customer Service Consultant / Administrator
Winfun Media Kenya Ltd
March 2020 – January 2021
● Managed front office operations.
● Handled telephone calls and email correspondence.
● Scheduled appointments and coordinated meetings.
● Maintained office filing systems.
● Managed petty cash records.
● Provided administrative support to management.
● Delivered excellent customer service.
EDUCATION & TRAINING
January 2025 – April 2025
Virtual Assistant Certificate
ALX Kenya
January 2018 – March 2018
Certificate in Basic Computer Skills & Driving
Lifestyle Driving & Computer College
LANGUAGES
● English – Excellent
● Kiswahili – Native
PROFESSIONAL REFERENCES
Available upon request.
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