Remote Customer Support & Appointment Coordinator
Resume:
AINEMBABAZI
ANGELLA
CUSTOMER SUPPORT AND
APPOINTMENT COORDINATOR
Kampala, Uganda
ainembabaziangella6@gmail.
com
Skills
Accounting
systems(Quick Books &
Tally)
Filing
NSSF,VAT,Withholding
Tax and Paye
Project Management
Risk Management
Financial Management
Technology Proficiency
Educational and Training
Expertise
Administrative Skills
Business Development
Financial Reporting
Cost Management
Monitoring
Customer Service
Client Relations
Problem-Solving
Critical Thinking
Analytical Skills
Interpersonal and
Communication skills
Adaptability
Time management
Organizational Skills
Continuous learning and
Professional
Development
Collaboration and
Teamwork
Leadership
Negotiation Skills
Training and Mentorship
Skills
Summary
Dedicated and detail-oriented professional with experience in customer service, financial operations, and administrative support. Proven ability to manage client relations, drive sales initiatives, and ensure compliance with policies. Adept at coordinating schedules, maintaining accurate records, and providing timely client assistance. Eager to leverage strong organizational and communication skills to excel as a Remote Customer Support & Appointment Coordinator at Local First Arizona, contributing to client satisfaction and team success.
Work Experience
Credit Officer, PRIDE CAPITAL
02/2025 – 04/2026
Delivered timely client services, ensuring adherence to loan policies and minimal lead times.
Ensured prompt availability of information for client consumption. Conducted regular client visits to enhance customer satisfaction. Maintained a high rate of repeat business and customer retention. Drove the sales and marketing initiatives for all company products. Educated clients on the terms and conditions of all company loan products.
Received and analysed loan applications for creditworthiness. Performed thorough appraisals and due diligence on all credit applications prior to disbursement.
Managed loan recovery processes.
Monitored loan utilisation and conducted follow-up actions. Branch Administrator, PRESTIGE DRIVING SCHOOL
08/2024 – 01/2025
Achieved and exceeded monthly sales targets through strategic planning and execution.
Led comprehensive marketing activities at the branch level. Managed all company assets at the branch, including vehicles, furniture, office phones, and equipment.
Safeguarded all cash and cash equivalents at the branch, including stamps and company documents.
Oversaw petty cash floats and prepared detailed daily petty cash utilisation reports.
Ensured daily banking transactions were completed accurately, with Saturday sales deposited the following Monday.
Managed all used and unused receipt books and coordinated sales collections at the branch.
Processed daily banking, filed banking slips, and meticulously updated the cash book.
Supervised branch staff, reporting any disciplinary issues or performance concerns to the Head of Human Resources. Ensured high-quality customer service by regularly interacting with customers, gathering feedback, and escalating complaints to the supervisor.
Updated and maintained accurate medical records for all students. Ensured branch vehicles remained clean and in optimal condition, promptly reporting any necessary repairs to the Fleet Manager. Oversaw fuel management by accompanying instructors to petrol stations, verifying correct fuel amounts, and tracking fuel usage against lesson counts.
Ensured strict compliance with minimum accounting policies. Networking
Marketing and Sales
Communication Skills
Leadership and Team
Management
Languages
English - Fluent
Runyankore - Fluent
Luganda - Fluent
Interests
Health and Wellness
Leadership and
Personal Development
Continuous Learning
and Professional
Development
Volunteering
Networking and
Professional
Associations
Travelling
Community Involvement
Maintained an updated stock register for all items sold, including highway code books, learner’s permits, and road sign charts. Business Development Officer,
SIMPLEPAY CAPITAL LIMITED UGANDA
2022 – 2024
Evaluated customer profiles and financial standing for loan eligibility. Managed the end-to-end loan processing workflow.
Conducted comprehensive risk assessments for all loan applications. Oversaw loan disbursement and ongoing management.
Provided excellent customer service throughout the loan lifecycle. Ensured adherence to regulatory compliance and generated required reports.
Executed effective collection and recovery strategies. Teacher, ST CHARLES LWANGA SS BUKERERE
04/2022 – 06/2022
Developed and prepared schemes of work and detailed lesson plans. Delivered engaging and effective instruction to students. Managed classroom environments to foster a positive learning atmosphere.
Assessed student progress through various evaluation methods. Provided timely and constructive grading and feedback to students. Education
ICPAU, CPA LEVEL ONE
2026 – PRESENT
COTUNO PRACTICAL ACCOUNTING & TAXATION TRAINERS,
CERTIFICATE
2026 – PRESENT
ON GOING
REFACTORY ACADEMY,
FOUNDATIONS OF SOFTWARE DEVELOPMENT
KYAMBOGO UNIVERSITY,
BACHELORS OF ARTS WITH EDUCATION
2018 – 2022
MBARARA GIRLS SCHOOL,
UGANDA ADVANCED CERTIFICATE OF EDUCATION (U.A.C.E) 2016 – 2017
KASHAKA GIRLS SECONDARY SCHOOL,
UGANDA CERTIFICATE OF EDUCATION (U.C.E)
2012 – 2015
Certificates
CPA LEVEL ONE, ICPAU
CERTIFICATE (ON GOING),
COTUNO PRACTICAL ACCOUNTING & TAXATION TRAINERS
FOUNDATIONS OF SOFTWARE DEVELOPMENT,
REFACTORY ACADEMY
2026
References
Mr. Niwagaba Benard,
Deputy Headmaster, St. Charlse Lwanga S.S Bukerere *********@*****.*** +256*********
Mr. Sidney Kafuruka,
Business Development Manager, Simple Pay Capital (U) Ltd ******.********@*****.*** +256********
Mr. Alinaitwe Moses, Branch Manager, Pride Capital ******@**************.*** +256*********
Contact this candidate