Certified Medication Technician & Patient Support

Keviann Newland

**** ****** ***, *****, ** ***** 929-***-**** ***************@*****.***

Professional Summary

Compassionate and detail-oriented Certified Medication Technician with a strong background in hospitality, patient support, and frontndesk operations. Recognized for excellent communication skills, reliability, and the ability to remain calm in fastnpaced environments. Experienced in assisting individuals with respect, dignity, and professionalism while maintaining accurate documentation and safety awareness. Seeking a healthcare-focused role where strong organizational skills, empathy, and commitment to quality care can support patient wellnbeing. Certification

1 Certified Medication Technician (CMT) — 2025

2 Medication administration assistance and patient support 3 Knowledge of medication safety, documentation, and healthcare compliance 4 Strong understanding of professional ethics and compassionate care Core Healthcare Skills

1 Medication Assistance & Patient Safety Awareness 2 Compassionate Communication and Emotional Support 3 Accurate Documentation and Attention to Detail

4 HIPAA Awareness and Professional Confidentiality 5 Team Collaboration in Fast-Paced Environments

6 Organization, Multitasking, and Time Management

Professional Experience

Kudos Cafe — Jamaica Front Desk / Customer Service Associate 2018 – 2020 1 Provided attentive service while maintaining a welcoming and supportive environment. 2 Handled daily transactions, maintained organization, and demonstrated strong interpersonal communication.

3 Developed patience, active listening, and professionalism transferable to healthcare support roles. Royalton Montego Bay Hotel — Jamaica Front Desk Receptionist 2020 – June 2024 1 Managed guest services, scheduling, and administrative tasks requiring high attention to detail. 2 Resolved concerns calmly and professionally while maintaining safety and confidentiality. 3 Strengthened problemnsolving skills and ability to work under pressure — valuable in patientnfocused settings.

Hilton Inn — Newport News, Virginia, USA Front Desk Associate Sept 2024 – March 2025 1 Delivered professional service in a fastnpaced environment requiring accuracy and teamwork. 2 Maintained organized records, supported daily operations, and communicated effectively with diverse individuals.

3 Demonstrated reliability, adaptability, and strong customer-centered care. Education

Albertown High School — Jamaica High School Diploma 2012 – 2017 Additional Information

1 Authorized to work in the United States

2 Strong commitment to respectful, personncentered care 3 Background in hospitality enhances patient interaction and communication

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