Experienced Phlebotomist with Customer Service Leadership

Zulema Salinas

**** ***** **, *******, ** *****

956-***-**** **************@*****.***

OBJECTIVE:

To secure a phlebotomist position with a well-established medical office where I may continue to learn and in turn become an employee who can be depended upon to get things done timely and accurately.

QUALIFICATIONS HIGHLIGHTS:

- Ability to work in diverse teams

- Strong communication skills

- Experience in a fast-paced environment

- Leadership skills

- Good working relationships with subordinates

- Organization and prioritization skills

- Self-motivated and energetic

EDUCATION:

Kaplan College, McAllen, TX — Phlebotomy Technician (02/2015) Valley Grande Institute, Weslaco, TX — Massage Therapy (2011) Excel High School, Weslaco, TX — High School Diploma (2008) CERTIFICATIONS:

- HIPAA / OSHA Trained

- American Heart Association: CPR / AED and First Aid WORK EXPERIENCE:

Universal Teller II at IBC Bank McAllen, TX – December 2018 - January 2026

- Monitor and Supervise teller line

-Greet Customer

-Provide Superior customer service on the phone or in person

-Assit customer with daily transactions ( deposits, withdraws, payments, ect)

-Manage the vault and inspire it is always balanced

-Prepare money shipments either receiving or sending out

-Work hand in hand with manager to ensure staff meets company goals

-Aid and research any outages accrued at teller line

-OJT on the trainer for the new hired teller for the bank

-Organize and maintain logs

Popeye’s, Weslaco, TX — Cashier (2014–2015)

- Took orders via drive-thru

- Greeted customers

- Handled payments and balanced registers

- Maintained cleanliness and restocked supplies

Polo, Mercedes, TX — Cashier (2014–2015)

- Provided customer service

- Assisted with product questions

- Maintained promotions awareness

- Restocked merchandise

Esprit, Mercedes, TX — Sales Associate (2011–2012)

- Customer service

- Maintained product knowledge

- Assisted with merchandising and promotions

Chio’s Creation, Weslaco, TX — Sales Cashier (2008)

- Customer service and sales support

- Inventory and merchandising assistance

REFERENCES:

Available upon request

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