Senior Project Manager Business Process Optimization

Ailaya Koch

314-***-**** **********@*****.*** LinkedIn Profile

Senior Project Manager Business Process & Workflow Optimization Leader Results-driven project and operations leader with experience managing complex initiatives, business workflows, software implementations, and cross-functional teams. Proven ability to gather requirements, prioritize work, optimize processes, and align stakeholders around business objectives. Experienced leading software transitions, developing standard operating procedures, managing engineers and technical teams, presenting cost analyses, and driving initiatives from concept through implementation. Skilled at bridging business and technical teams to deliver solutions that improve operational efficiency and business outcomes.

Selected Highlights:

• Product & Solution Delivery: Led end-to-end delivery of complex initiatives from discovery and planning through implementation and operational adoption, ensuring alignment with business objectives and stakeholder needs.

• Business Value & Financial Analysis: Conducted budget management, cost analysis, forecasting, and investment evaluations to support strategic decision-making and maximize business value.

• Prioritization & Delivery Management: Managed project roadmaps, timelines, competing priorities, and risk mitigation strategies to ensure successful delivery of high-impact initiatives.

• Stakeholder Engagement & Cross-Functional Leadership: Partnered with business stakeholders, engineers, designers, contractors, and operational teams to gather requirements, drive alignment, and deliver solutions that met organizational goals.

• Process Improvement & Workflow Optimization: Identified opportunities to streamline workflows, improve operational efficiency, and support change management initiatives through process standardization and continuous improvement.

• Governance & Quality Management: Ensured compliance with business requirements, operational standards, regulatory guidelines, and quality expectations throughout the project lifecycle.

Tools: MAS9, Primavera P6, PAUM, Copperleaf, Microsoft Office, SharePoint, ServiceNow, Oracle PROFESSIONAL SUMMARY

Luzco Technologies Sept. 2023 – Present

Senior Project Manager

• Lead complex utility and infrastructure initiatives supporting major electrical and gas operations.

• Partner with stakeholders to gather business requirements, define project objectives, and align deliverables with organizational goals.

• Manage cross-functional teams including engineers, drafters, designers, contractors, consultants, and operational stakeholders.

• Prioritize project activities, resources, and competing business requests to maximize operational impact and delivery success.

• Support enterprise software implementation initiatives, including stakeholder engagement, process evaluation, workflow redesign, and change management activities.

• Facilitate collaboration between technical teams and business users to ensure successful adoption of new systems and processes.

• Develop and maintain standard operating procedures (SOPs), process documentation, and workflow standards to improve consistency and operational efficiency.

• Present project updates, financial forecasts, cost analyses, risks, and strategic recommendations to leadership teams.

• Manage project schedules, milestones, budgets, and dependencies across multiple concurrent initiatives.

• Drive continuous process improvement efforts by identifying workflow inefficiencies and implementing scalable solutions.

Cushman & Wakefield Sept. 20109 – Sept. 2023

Project Manager

• Managed and prioritized facility-related work requests and operational workflows utilizing ServiceNow.

• Coordinated activities between vendors, contractors, maintenance personnel, and business stakeholders.

• Evaluated incoming requests, assigned priorities, and ensured timely execution based on business impact and operational needs.

• Maintained workflow visibility and communicated progress updates to internal and external stakeholders.

• Supported operational reporting, process improvement initiatives, and service delivery enhancements.

EDUCATION & CERTIFICATIONS

Lindenwood University

Bachelor of Business Administration (BBA) minor in Mathematics Certification:

OSHA 10

Introduction to Agile Development & Scrum

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