Virtual Event & Occasion Planner
Resume:
Leading with a full heart as the glue
who inspires my orbit to find their
spotlight.
Purpose
Statement
Contact
Education
Phone
************@*****.***
Lee, MA 01238
Location
Casi Kristant
Managed a team of Clean Air Experts at Unilever, providing pre- and post-sales support Acted as Customer Experience Project Manager, responsible for creating SOPs, internal team knowledge base and cross-departmental communications Oversaw and approved all end consumer and subscription orders, preventing fraudulent transactions and addressing elevated customer issues Served as a member of the Elite Leadership Team, working to create and support company goals and inspire high-performing talent
Coordinated with the warehouse, shipping carriers, and representatives to manage order shipment and returns
Project managed and implemented Narvar returns and facilitated the transition to a new warehouse Led the training of all new hires, including transitioning to a fully remote team while onboarding a new CRM system
Strategic Account Manager
Customer Experience Manager & Communications Training Specialist April 2023 - June 2024
May 2019 - April 2023
HiringThing
Unilever Water Air & Wellness
Pacific Conservatory of the Performing Arts
California State University East Bay
Conservatory Theater Certification
BA Theater Arts, Minor in Marketing
2007
2005
Customer Onboarding/Education
Programs: Google Suite, Excel,
Asana, Airtable, Slack, Canva,
Netsuite, Trello, Confluence, Jira,
ATS Software, Salesforce, Linear,
Postman, Hubspot, Guru,
Zendesk
Project Management/Team
Leadership
Unilever Mental Health Champion
Public Speaking/Webinar Leader
Expertise
Berkshire Pride Safe Space Certified
20+ Years Theater Arts Educator
Promoted to Strategic Account Manager to manage end-user client accounts ensuring their success and contributing to the organization's growth
Instrumental in building out an entirely new department and developing key performance indicators
(KPIs)
Surpassed goal-specific targets for both partner label accounts and end client accounts increasing MRR, decreasing time to value (TTV) by 67% and increasing engagement by 27% Impacted company culture by spearheading initiatives like: Fika Friday to foster a positive and inclusive workplace environment
Partner Success Coordinator
Owned relationships with both channel partners and end clients, guiding them through strategic partner planning and relationship building
Acted as the liaison between clients/partners and the company, ensuring clients and partners successfully achieve Hiring HappinessTM️
The Second City Chicago
Conservatory Graduate
2014
she/her
Event Manager
Thinkstream November 2024 - Current
Manage a portfolio of corporate clients, serving as primary point of contact and building trusted relationships with key stakeholders to ensure satisfaction and repeat engagement. Drive client retention and revenue growth by aligning event strategy with business objectives, identifying upsell opportunities, and delivering measurable value. Lead strategic planning meetings and post-event reviews, using performance data and client feedback to strengthen partnerships and guide renewal conversations. Collaborate cross-functionally with marketing, operations, and finance teams to ensure seamless execution, proactive issue resolution, and consistent service excellence. Curator of Experience
WANDER Berkshires November 2024 - Current
Spearheaded the development and execution of monthly community-centered events, blending wellness, arts, and social connection in a queer- and recovery-affirming space. Played a key role in launching WANDER’s groundbreaking multi-use concept, integrating café, gallery, studio, retail, and darkroom experiences. Led community outreach initiatives to build strategic partnerships and increase visibility, including collaborations with local artists, educators, and nonprofits. Designed inclusive programming that reflected WANDER’s values of creativity, equity, and access, driving diverse engagement from across the Berkshires. Contributed to brand identity and messaging during WANDER’s foundational phase, helping shape its reputation as a vibrant cultural and wellness hub. Top Achievements:
Leadership, Education, and Strategic Impact: Over 15 years of management and 20 years as an educator, leading teams of 3–50 while excelling in training, mentoring, and curriculum development. Achieved 54% revenue growth, reduced time-to-hire by 45% for high-value accounts, and contributed to 52% MRR growth at HiringThing through strategic initiatives.
Event Management: Led and supported enterprise events, including multi-day conferences, SKOs, and CKOs with budgets up to $5M and 1,000+ attendees, managing vendors, logistics, hospitality, activations, and onsite execution. As inaugural Curator of Experience, built the programming and events strategy for a new community hub, creating award-winning experiences that increased engagement, strengthened partnerships, and elevated brand visibility.
Community Leadership with Berkshire Pride: As Co-Festival Chair, organized large-scale Pride events fostering belonging, visibility, and community connection across the Berkshires.
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