Senior Telecom NOC Network Engineer

Maddox Senesoury

Dallas, TX • 214-***-****

***********@*****.***

SENIOR NETWORK ENGINEER TELECOM NOC OPERATIONS

Senior Network Engineer with 15+ years of experience supporting large-scale telecom environments serving millions of wireless subscribers nationwide. Expert in fault isolation, RCA, and restoring mission-critical voice and data services in high-pressure NOC environments. Strong background resolving complex network outages, working with engineering teams, vendors, and carriers to ensure rapid service restoration and improved network reliability across enterprise-scale systems.

CORE EXPERTISE

Network Troubleshooting • Fault Isolation • Root Cause Analysis (RCA) • NOC Operations (24/7) • SLA / Incident Management • Voice & Data Networks • Call Flow Analysis • Vendor Coordination • FCC Compliance • SS7 / 5ESS / GTD5 Systems • Telecom Monitoring Tools

PROFESSIONAL EXPERIENCE

Verizon Wireless — Network Engineer Specialist III

Southlake, TX 04/2010 – 11/2025

Supported a nationwide wireless network impacting millions of subscribers, ensuring continuous voice, SMS, and data service availability.

Led resolution of high-priority network incidents across large-scale production environments.

Performed advanced fault isolation and root cause analysis to identify and eliminate recurring service disruptions.

Managed high-volume ticket queues and escalations while consistently meeting strict SLA requirements.

Collaborated with engineering teams, field operations, and external vendors to restore critical services under outage conditions.

Analyzed call routing, signaling, and network performance data to quickly diagnose service-impacting issues.

Improved troubleshooting processes and documentation, reducing repeat incidents and increasing operational efficiency.

Verizon Contractor — FNMC Video Specialist (NOC Operations)

Dallas, TX 05/2006 – 09/2006

Performed proactive monitoring of network elements to ensure service continuity and system stability.

Monitored bandwidth and capacity performance to maintain video and data service quality.

Generated outage reports, escalations, and NOC trouble tickets for critical incidents.

Supported incident response efforts alongside engineering and operations teams.

Utilized telecom systems including PON NMS, IVAPP, Tarantella, JSites, VRepair, and Lotus Notes.

Verizon — Network Technician (NOC Operations)

Dallas, TX 04/1999 – 08/2003

Monitored and maintained telecom switching systems including SS7, 5ESS, and GTD5 networks.

Performed real-time fault isolation, diagnostics, and troubleshooting on live production systems.

Responded to Remedy tickets and coordinated dispatch of field technicians.

Supported 24/7 mission-critical NOC operations using UNIX and telecom monitoring tools.

Operated under ISO 9001 quality standards in a high-availability environment.

Completed technical training in Lucent 5ESS and GTD5 switching systems.

EDUCATION

Associate of Science – Electrical Engineering

ITT Technical Institute – Arlington, TX

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