HR Operations and Employee Relations Director

Quaratulain Luqman

Houston, Texas, USA +1-713-***-*** I **********@*****.***

Open to Hybrid & Remote Opportunities U.S. Work Authorized

PROFESSIONAL SUMMARY

Human Resources and Operations Professional with 20+ years of experience across HR leadership, employee relations, recruitment operations, workforce planning, and organizational support within consulting, banking, and corporate environments. Proven ability to improve HR operations, support leadership, streamline processes, and enhance employee engagement within fast-paced organizations.

CORE COMPETENCIES

Human Resources Management • Employee Relations • HR Operations • Recruitment • Workforce Planning • Performance Management • HR Compliance • Process Improvement • Organizational Support • Stakeholder Communication • SAP • Microsoft Office Suite. QuickBooks

PROFESSIONAL EXPERIENCE I HR Director I ACP Systems Aug 2017 – Sept 2024

Established and led the HR department from the ground up, overseeing HR operations and workforce initiatives Improved employee retention to 89% through employee engagement strategies Streamlined recruitment operations and reduced hiring costs through workforce planning Developed performance management processes and HR operational procedures Partnered with leadership on employee relations, workforce planning, and organizational support

HR / Business Consultant I AQ Consultants Dec 2015 – Jul 2017

Supported HR consulting operations and recruitment activities for client organizations

Managed executive search and recruitment assignments for client organizations across multiple industries. Partnered with clients to define position requirements and develop targeted candidate profiles. Managed end-to-end recruitment for client organizations, including sales consultants for Damas and healthcare professionals—nurses and doctors—for NHS opportunities in London.

Sourced, screened, and shortlisted candidates; coordinated interviews; and supported candidates through the selection and placement process.

Developed HR policies, procedures, and workforce coordination processes

Advised leadership on employee relations and operational support initiatives

Project Coordinator I Raaziq International I Full-time I Jul 2013 - Nov 2015

Coordinated project schedules, resources, documentation, and stakeholder communication to support timely project delivery. Improved progress tracking and reporting, strengthened cross-functional collaboration, and helped ensure projects met operational requirements.

Human Resource Consultant I Amaze Services Jul 2012 to Jun 2013

Assisted with recruitment coordination and HR operational support activities

Supported onboarding, employee documentation, and workforce coordination processes

Flight Service & Administrative Coordinator Air Indus Airlines I Jan 2012 to Apr 2012

Coordinated flight-service schedules, administrative activities, documentation, and cross-functional communication to support smooth daily operations. Maintained operational records and reports while ensuring timely service delivery and compliance with company procedures.

Accounts Officer – Credit Division I Bank Alfalah Limited I Aug 2009 – Nov 2011

Progressed across accounts, credit, compliance, CIB reporting, and customer service functions, supporting branch operations and regulatory requirements. Conducted credit assessments, prepared management reports, resolved customer issues, and coordinated between branches and Head Office.

Area Officer – Credit Division / Customer Service Advisor I Bank Alfalah Limited Mar 2004 – Jul 2011

Supported credit operations, reporting processes, and branch coordination activities

Assisted with preparation and review of operational documentation and reports

Coordinated workflow activities across departments and branch operations

Supported compliance processes and operational workflow management.

Anti-Attrition Officer I Standard Chartered Bank Pakistan Apr 2002 – Feb 2004

Supported customer retention and relationship management initiatives

Coordinated communication between customers and internal departments to improve service quality

Regional Coordinator I Procter & Gamble Pakistan Sept 2001 – Mar 2002

Coordinated regional reporting and operational support activities

Education: Bachelor of Arts (B.A), University of KarachiTECHNICAL SKILLS

SAP • HR Documentation & Reporting • Recruitment & HR Administration Systems • Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) LANGUAGES

English • Urdu • Hindi (Spoken) • Gujrati (Spoken) & Punjabi

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