Recreation Operations & Administrative Manager
Resume:
AMANDA BRUCE
336-***-**** · ********@*****.***
EXPERIENCE
AUGUST 2021 – PRESENT
RECREATION MANAGER, CITY OF MARSHFIELD, WI
• Direct and oversee municipal recreation operations, aligning departmental programs and services with broader City goals, strategic priorities, and community needs.
• Supervise 100+ seasonal and permanent staff (and dozens of volunteers), overseeing hiring, training, and performance management.
• Manage and administer a $1.2M departmental budget, including forecasting, expenditure oversight, and resource allocation to support efficient and effective service delivery.
• Collaborate with City leadership, department heads, and community stakeholders to develop and implement programs that enhance quality of life and promote community engagement.
• Establish long- and short-range operational goals; evaluate program effectiveness and implement process improvements to increase efficiency, access, and participation.
• Oversee public-facing facilities and services, ensuring compliance with safety regulations, risk management standards, and municipal policies.
• Address employee relations matters, resolve conflicts, and support a positive organizational culture through consistent policy application and leadership communication.
• Represent the department in leadership meetings and public forums; provide updates, recommendations, and data-driven insights to support organizational decision-making.
• Develop and implement internal procedures, communication systems, and cross-departmental workflows to improve coordination and service delivery.
• Respond to citizen concerns and feedback, ensuring timely resolution and maintaining strong community relationships.
JUNE 2019 – JULY 2021
PATIENT SERVICES & OPERATIONS COORDINATOR, RIVERS FAMILY DENTISTRY (MOCKSVILLE, NC)
• Recruited to support practice growth and oversee front office operations for a high-volume, four-chair dental practice, serving as the primary point of coordination for administrative and patient services.
• Managed complex scheduling operations, optimizing provider calendars to maximize efficiency, patient access, and revenue generation.
• Coordinated insurance verification, billing processes, and payment collection, ensuring accuracy, compliance, and a positive patient financial experience.
• Delivered high-quality customer service by addressing patient concerns, resolving issues, and fostering a welcoming and professional environment.
• Tracked daily and monthly production metrics and supported performance-based bonus distribution for staff, contributing to accountability and team motivation.
• Streamlined front office procedures and communication workflows to improve operational efficiency.
• Collaborated closely with clinical staff and leadership to support practice goals, patient retention, and overall business growth.
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FEBRUARY 2015 – MAY 2019
OPERATIONS MANAGER, LA FITNESS (CHARLOTTE & WINSTON-SALEM, NC AND ROCK HILL, SC)
• Managed daily operations across multiple facilities, ensuring consistent service delivery, regulatory compliance, and high standards of customer service.
• Supervised and developed 20–30 employees across functional areas, including hiring, training, performance management, and employee engagement initiatives.
• Oversaw budgeting, staffing, and scheduling to align operational needs with financial goals and organizational performance targets.
• Implemented policies and procedures to improve operational efficiency, mitigate risk, and maintain health and safety standards.
• Resolved complex customer and employee issues, demonstrating strong conflict resolution and decision- making skills in high-pressure environments.
• Collaborated with regional leadership and cross-functional teams to support strategic initiatives, improve service quality, and drive organizational consistency. EDUCATION
MAY 2009
BACHELOR’S DEGREE, UNIVERSITY OF WISCONSIN-EAU CLAIRE Major: Psychology (Behavior Analysis), Minor: Spanish. I conducted research on how to explore and alter people’s behavior. GPA in core coursework: 3.9.
SKILLS
• Staff Leadership & Organizational Development
• Strategic Planning & Operational Oversight
• Community Engagement & Public Relations
• Policy Development, Interpretation, & Compliance
• Conflict Resolution & Crisis Management
• Interdepartmental Collaboration & Coordination
• Budget Administration & Payroll (UKG & Kronos)
• Human Resources Aid & Employee Relations
ACCOMPLISHMENTS
• Program Growth & Community Impact: Expanded access to municipal recreation programs by 300% and doubled overall enrollment within four years through strategic planning, targeted outreach, and service innovation.
• Professional Certifications & Training: Earned multiple industry certifications, including Lifeguard Instructor (LGI), Certified Pool Operator (CPO), Food Service Safety, Conflict Management, and Workplace Harassment Prevention, strengthening operational safety and organizational culture.
• Thought Leadership & Industry Contribution: Published contributor to IMPACT Magazine (Wisconsin Parks and Recreation Association), sharing expertise on aquatics management and community programming.
• Professional Leadership & Engagement: Selected as a Board Representative for the WPRA Aquatics Section, contributing to statewide conference planning, training initiatives, and recognition programs.
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