Manhattan SCALE WMS Design Lead Consultant

Shwetha T O

+1-848-***-**** ************@*****.*** WWW: www.linkedin.com/in/shwethato623276394

Professional Summary

Manhattan SCALE Design Lead and TechnoFunctional Consultant with 12+ years of experience in Manhattan SCALE WMS, including endtoend implementation, functional design, configuration, customization, and production support across enterprise warehouse operations. Strong expertise in translating complex business requirements into scalable SCALE WMS solutions spanning inbound, outbound, inventory, labor management, RF/mobile, and integrations. Proven track record of owning fullcycle implementations, leading design authority decisions, collaborating with crossfunctional stakeholders, and supporting UAT and golive activities. Deep technical foundation in .NET, SQL, Azure, CI/ CD, and SCALE R&D, enabling effective partnership with engineering, integration, and infrastructure teams.

Core Competencies

Manhattan SCALE WMS – Functional Design & Configuration

EndtoEnd WMS Implementations & Enhancements

Inbound, Outbound, Inventory & Labor Management

SCALE Workflows, Business Rules & Location Strategies

RF / Mobile & Version Management

Worked intensively on MHE Integration support

UAT Planning, Execution & GoLive Support

Client & Stakeholder Requirement Workshops

Production Support, RCA & System Optimization

SCALE Customization, Patch & Upgrade Management

SQL Analysis & Reporting (SSRS)

Familiar with integrations with ERP including APIs/EDIs

Additional Tools & Documentation Experience

Jira – Agile project tracking, user stories, sprint planning, defect triage, release management

Confluence – Functional design documents (FDD), technical design documents (TDD), SOPs, UAT scripts, release notes

Azure DevOps – Work item tracking, CI/CD pipelines, release coordination

SharePoint – Project documentation, knowledge base, and client deliverables

ServiceNow – Incident, problem, and change management (ITSM)

Experience

Manhattan Associates December 2023 to Current

Technical Lead Software Engineer - R&D(SCALE)

monmouth junction, NJ

Client: Manhatten Associates

Location: New Jersey, USA

Own endtoend delivery of highpriority change requests and production issues for Manhattan SCALE customers with minimal escalations.

Lead solution design discussions with architects and stakeholders, ensuring functional alignment with SCALE standards and enterprise scalability.

Collaborate with business stakeholders to gather and analyze requirements, and translate them into functional specifications.

Configure workflows, business rules, and location strategies using Manhattan SCALE tools. Serve as the design authority during implementation, ensuring consistency and scalability across sites.

Partner with technical teams to support integration with ERP systems, automation equipment, and reporting platforms.

Troubleshoot functional issues and provide guidance on best practices and system optimization.

Stay current with Manhattan SCALE product updates and industry trends to inform solution strategy.

3PL and multi-client site experience preferred

Provide functional guidance on supply chain and warehouse processes, supporting inbound, outbound, inventory, and labor scenarios.

Support production stability through log analysis, performance tuning, and system optimization.

Collaborate across global teams (US & India) to ensure smooth delivery, releases, and customer support.

Responsible for managing multiple projects to include developing and delivering detailed solutions and for managing client relationships from senior technical and interpersonal perspective and for overseeing development and delivery of supply chain solutions to customers through software upgrades or additional rollouts.

Lead problem identification, software specification, implementation, testing, client training, and solution deployment.

Ensure projects remain within budget/cost and on-time as well as ensure quality in connection with MA products and ensures timely services.

Serve as escalation point for customer issues. Identify additional product/service sales opportunities. Prioritize issues and projects for customer service project team.

Translate business processes into a scalable, supportable WMS/WES solution and own the design authority for the project.

Client Supported

JASCO ACCOLADE WINES

MAYS Johnson Outdoors

LVMH The Jonhson Hopkins Health System Corporation

L’occitan Bay Logistics

COVERTUS, Inc Bed Bath N’ Table

LENOX

Manhattan Associates December 2015 to December 2022

Technical Lead Software Engineer – R&D (SCALE)

Bengaluru, Karnataka

Acted as Design Authority for multiple Manhattan SCALE initiatives, translating business and operational requirements into functional designs and scalable SCALE configurations.

Led endtoend implementation and enhancement projects, covering requirement analysis, solution design, configuration, customization, testing, UAT support, and production rollout.

Worked closely with business stakeholders, product owners, and operations teams to design solutions across receiving, putaway, picking, packing, shipping, inventory control, and labor processes.

Configured and supported SCALE workflows, business rules, and system setups, ensuring alignment with operational KPIs and scalability standards.

Provided functional and technical leadership during UAT, cutover, and golive, including user training, defect triage, and stabilization support.

Led troubleshooting of complex functional and system issues, performing rootcause analysis and recommending bestpractice optimizations.

Supported SCALE customizations, patches, and version upgrades, ensuring minimal business disruption.

Built deep functional knowledge of SCALE by contributing to core product development and platform enhancements within R&D.

Mentored team members, conducted design and code reviews, and enforced engineering and functional best practices

Blue Star Infotech Ltd. April 2013 to November 2015

Software Engineer

Location: Bangalore, INDIA

Designed and developed modules using MVC 4.0 and WCF.

Built reusable user controls used throughout the application.

Provided estimations and maintained resource tracking documentation.

Created views, stored procedures, and SQL functions.

Handled bug fixing, debugging, technical problem solving.

Involved in integration research for Travelport Smartpoint, supporting team members and accelerating delivery.

Successfully handled Change Requests with minimal rework and received client appreciation.

Quickly adapted to new technologies and contributed to implementation efficiently.

Worked closely with Business Analysts to understand CR requirements.

Performed bug fixing, workflow issue resolution, and technical troubleshooting.

Supported team members with technical guidance.

Participated in design discussions with leads and seniors, supporting successful project delivery.

Education

K.S. Institute of Technology January 2012

B.E.: Electronics & Communication Engineering

Bangalore

GPA: 78.91%

Certifications

Microsoft Certified: AZ-700 – Azure Network Engineer Associate

Microsoft Certified: AZ-400 – DevOps Engineer Expert

Additional Azure Skills

Implementing CI/CD using Azure Pipelines with YAML and Classic pipelines.

Managing repositories through GitHub and Azure Repos.

Creating, modifying, and executing ARM Templates for automated infrastructure deployment.

Experienced in writing automation scripts using Azure CLI and Azure PowerShell.

Monitoring solutions with Azure Monitor, Application Insights, and Log Analytics.

End-to-end build and release automation for .NET Web APIs.

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