Bilingual Remote Ops Virtual Assistant & Recruiter

Soelys Muñoz

Virtual Assistant Remote Operations Specialist Bilingual Project Support

USA Remote • 787-***-**** • *************@*****.***

PROFESSIONAL SUMMARY

Results-driven Virtual Assistant and Remote Operations Specialist with a strong skill set in administrative support, technical recruiting, bilingual communication, and digital content. AIRS-certified in Technical Recruiting with hands-on experience in customer-facing roles, project coordination, and independent freelance work. Fully bilingual in English and Spanish, highly organized, tech-forward, and proven capable of delivering quality results in 100% remote environments. Combines corporate experience with creative versatility to support executives, teams, and businesses efficiently from anywhere.

CORE COMPETENCIES

Remote Administrative Support

Bilingual Communication (English & Spanish)

Calendar & Email Management

Technical Recruiting (AIRS Certified)

CRM & ATS Platforms

Data Entry & Documentation

Social Media Management

UGC & Content Creation

Project Coordination

Microsoft Office & Google Suite

Customer Service Excellence

Game Design & Digital Tools

TECHNICAL SKILLS & TOOLS

Productivity: Microsoft Word, Excel, PowerPoint, Outlook Google Docs, Sheets, Drive, Gmail, Calendar

Communication: Zoom, Google Meet, Slack, Microsoft Teams, WhatsApp Business

Recruiting: LinkedIn Recruiter, Boolean Search, ATS Platforms, Job Board Management (Indeed, ZipRecruiter)

Content & Design: Canva, CapCut, Video Editing, UGC Production, Social Media Scheduling Tools

Game Dev: Game Design Tools, UI/UX Prototyping, Creative Asset Development

Languages: Spanish (Native) English (Fluent) — Full Professional Bilingual Proficiency

Certifications: AIRS Certified Technical Recruiter AIRS Technical Recruiting Skills

PROFESSIONAL EXPERIENCE

Freelance Virtual Assistant & UGC Content Creator Self-Employed Remote, USA

2024 – Present

•Provide remote administrative and creative support to clients across tech and digital industries.

•Manage content calendars, social media accounts, and deliverable timelines independently.

•Produce high-quality UGC video content for tech brands on TikTok, Instagram, and YouTube Shorts.

•Handle client communications, invoicing, project scoping, and deadline management with zero supervision.

•Demonstrate consistent self-organization and accountability in a 100% remote work environment.

Freelance Game Developer & Designer Self-Employed Remote, USA

2023 – Present

•Design and develop indie game concepts including UI/UX systems, character design, and gameplay mechanics.

•Manage full project lifecycle from concept to delivery, applying strong organizational and technical skills.

•Utilize creative and analytical thinking to solve design challenges in digital environments.

Bilingual Customer Service Representative Banco Popular — Affiliations Division Cataño, PR

May 2024 – January 2025

•Delivered bilingual (English/Spanish) front-line support for banking affiliation services.

•Managed high-volume customer interactions via phone, email, and in-person with consistent professionalism.

•Maintained organized records, tracked follow-ups, and coordinated with internal departments accurately.

•Operated within a compliance-driven environment requiring precision, confidentiality, and attention to detail.

EDUCATION

Associate Degree in Medical Billing & Coding

Universidad Ana G. Méndez (UAGM) — Online Program

Coursework: Medical terminology, healthcare administration, insurance billing, ICD-10 & CPT coding systems.

WHY HIRE ME REMOTELY

•Self-starter with proven track record of managing multiple freelance clients and projects simultaneously

•Fully bilingual — able to support English and Spanish-speaking clients, teams, and stakeholders seamlessly

•Tech-savvy and quick to learn new tools, platforms, and workflows with minimal onboarding time

•Detail-oriented, deadline-driven, and highly responsive in async remote communication

•Creative thinker with a versatile background spanning HR, content, design, and customer operations

Available immediately for remote opportunities References available upon request

Contact this candidate