International Customer Support & Analytics Specialist

SANIYA MUMTAZ

Phone: 881-***-**** Email: ************@*****.***

PROFESSIONAL SUMMARY

MBA graduate specializing in Marketing & Human Resources with a

Bachelor of Commerce degree and professional certifications in Data

Analytics and Business Analytics. Bringing two years of experience as an

International Senior Customer Associate, with strong expertise in customer

service, communication, issue resolution, CRM management, and delivering

exceptional customer experiences in fast-paced international environments.

PROFESSIONAL EXPERIENCE

International Senior Customer Associate – Ingrade Company

Duration: 2 Years

• Delivered high-quality support to international customers through voice,

email, and chat channels.

• Resolved complex customer concerns while maintaining excellent

customer satisfaction standards.

• Managed account, order, payment, and service-related queries with

accuracy.

• Worked collaboratively with internal teams to ensure timely issue

resolution.

• Maintained CRM records and followed quality and compliance standards.

• Demonstrated strong communication, multitasking, and problem-solving

abilities.

EDUCATION

Master of Business Administration (MBA) – Marketing & Human Resources

Bachelor of Commerce (B.Com)

PROFESSIONAL CERTIFICATION

• Data Analytics

• Business Analytics

KEY SKILLS

Customer Service Excellence • International Voice/Chat/Email Support •

CRM Management • MS Excel • Data Analysis • Communication Skills

STRENGTHS

Quick Learner • Analytical Thinking • Customer-Focused • Adaptability •

Time Management

AREAS OF INTEREST

Customer Experience Management • Business Analytics • Data Analytics •

Client Relationship Management • Business Process Improvement

HOBBIES

Reading

Traveling

LANGUAGES

English

Hindi

Urdu

Contact this candidate