Multi-Unit Operations Leader and Trainer

Eric Hill

Greenville, SC *****

************@*****.*** 864-***-****

Professional Summary

Operations-focused professional with over a decade of experience leading multi-unit teams, optimizing business processes, and delivering exceptional results. Proven leader skilled in driving financial performance, training and developing staff, and improving operational efficiency. Adept at solving problems, reducing costs, and implementing scalable solutions in fast-paced environments.

Work Experience

Area Leader Wingstop – Greenville, SC

July 2023 – Present

Led and supported multiple restaurant teams to achieve consistent operational excellence and brand alignment.

Coached and developed General Managers to strengthen leadership, retention, and team engagement.

Partnered with cross-functional departments to improve guest satisfaction, drive revenue growth, and streamline operations.

Analyzed regional performance data and implemented targeted action plans to increase sales and control costs.

Championed a positive, high-performance culture emphasizing accountability, service quality, and staff development.

Ensured all locations maintained compliance with health, safety, and labor standards.

General Manager Wingstop – Asheville, NC

July 2023 – May 2024

Directed day-to-day operations for a high-volume restaurant, ensuring adherence to company standards and profitability goals.

Trained and developed staff to maintain operational consistency and deliver exceptional guest service.

Conducted P&L analysis to identify cost-saving opportunities and improve labor and inventory efficiency.

Strengthened team morale and performance through transparent communication and accountability practices.

Improved sales results through local marketing strategies and consistent community engagement.

Quality Control Technician International Vitamin Corporation – Anderson, SC

October 2020 – May 2023

Conducted quality checks on production lines to ensure compliance with GMP and company standards.

Collaborated with operations leadership to implement corrective actions that improved product consistency.

Supported continuous improvement initiatives to reduce waste and downtime.

Tracked performance metrics and reported findings to drive cross-departmental improvement efforts.

Contributed to maintaining high safety and regulatory compliance standards across all shifts.

Store Manager Cricket Wireless – Williamston, SC

December 2020 – August 2021

Oversaw all aspects of store operations, including staffing, scheduling, and sales execution.

Coached team members to exceed sales goals and deliver exceptional customer experiences.

Managed inventory control and minimized losses through improved tracking and accountability.

Increased store visibility through proactive community outreach and promotional events.

Drove operational improvements that enhanced efficiency and team performance.

Night Auditor / Front Desk Agent Auro Hotels – Greenville, SC

September 2019 – June 2021

Managed nightly financial audits and daily reconciliations with precision and accuracy.

Delivered excellent guest service and resolved issues promptly to improve satisfaction ratings.

Supported management with operational reporting and end-of-day performance summaries.

Maintained effective communication with cross-departmental teams to ensure seamless operations.

Demonstrated reliability and leadership in handling overnight operations with minimal supervision.

Sales Support Coordinator I Spectrum – Simpsonville, SC

July 2018 – September 2019

Supported sales operations through efficient order processing and account management.

Coordinated with internal teams to meet client needs and ensure data accuracy.

Improved workflow efficiency by identifying process gaps and suggesting solutions.

Maintained high service standards and accuracy in all administrative functions.

Assisted leadership in meeting departmental goals by streamlining communication and documentation.

Earlier Roles Acceptance Now & Marchbanks – Anderson, SC

2010 – 2018

Built early leadership, communication, and customer service foundations through direct client management and support roles.

Developed a strong work ethic and problem-solving skills that contributed to professional growth in operations leadership.

Education

High School Diploma or Equivalent

Skills

Operations Management

Team Leadership & Training

Customer Service & Retention

Financial Oversight & P&L

Process Optimization

Performance Analysis

Quality Control & Compliance

Microsoft Office & CRM Systems

Certifications

CPR

First Aid

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