Customer Support Specialist & Benefits Sales
Resume:
EMPLOYMENT HISTORY
Insurance Sales Consultant, Americapreneur, Pittsburgh
JUN 2025 – NOV 2025
Benefits Specialist, AO (American Income Life), Pittsburgh MAR 2025 – JUL 2025
Customer Support Specialist, Citizens Bank, Pittsburgh, PA MAR 2023 – NOV 2024
Customer Support Specialist, JLL, Pittsburgh, PA
NOV 2022 – JAN 2023
Appointment Scheduler, The PT Services Group, Pittsburgh, PA DEC 2021 – JUN 2022
Transfer Specialist, MV Realty, Delray Beach, FL
MAY 2021 – AUG 2021
Campaign Manager, Tenacity Solutions, Pittsburgh, PA Pittsburgh, USA
**.*************@*****.***
linkedin.com/in/mr-arichardson01
AARON RICHARDSON
CUSTOMER SUPPORT SPECIALIST
Customer Support Specialist with 8+ years of client-facing experience delivering clear, timely technical assistance and resolving high- volume issues. Drives first-call resolution and maintains accurate CRM records while supporting payments, card services, and benefit enrollments. Seeking helpdesk or customer success roles that combine communication strengths with rapid technical learning. Educated clients on life, health, and supplemental insurance options, simplifying complex policies into clear, actionable guidance for 20+ clients weekly.
Managed full sales cycle: outreach, needs analysis, quoting, enrollment, and follow-up, consistently meeting monthly sales targets. Built trust-driven relationships with families, seniors, and working professionals, resulting in a high client retention rate. Maintained compliance with state regulations and company standards, passing all audits without issue. Utilized CRM tools to track leads, manage pipelines, and document client interactions for accurate reporting. Conducted virtual and in-person benefits consultations for union members and their families Explained coverage options, eligibility, and enrollment processes in plain English Assisted clients with claims questions, policy updates, and service requests Delivered high-volume client support while maintaining accuracy and professionalism Consistently met performance expectations in a fast-paced, metrics-driven environment Resolved debit card and online banking issues on customer calls, improving first-call resolution and satisfaction. Diagnosed and fixed ATM, mobile app, and card technical outages to restore service within SLA timelines. Met and maintained customer experience and call quality quotas while documenting performance metrics. Processed card replacements and updated account flags in CRM accurately within defined SLAs. Answered high-volume inbound calls, diagnosed card issues, and routed complex fraud cases to investigators. Executed card PIN resets and temporary account holds using the bank's CRM within SLA windows. Coordinated with property managers and technicians to schedule maintenance, improving response consistency and tenant satisfaction. Created detailed work orders for building, tech, and software issues to accelerate technician assignment and resolution. Scheduled vendors and managed building access to reduce missed appointments and tenant interruptions. Logged maintenance tickets in CMMS with unit, appliance model, and priority to streamline technician workflows and task clarity. Answered high-volume inbound calls using CRM to resolve tenant issues and reduce repeat escalations. Developed standardized ticket templates for HVAC, plumbing, and electrical to shorten intake time and improve accuracy. Communicated repair timelines and status updates to tenants, lowering follow-up inquiries and increasing transparency. Made outbound introductory calls for insurance brokers to qualify prospects and secure meetings with C-level contacts. Contacted business leaders to present insurance services, achieving measurable appointment interest. Scheduled appointments for brokers to expand client pipelines and support revenue growth. Identified and bypassed gatekeepers to reach C-level executives and secure decision-maker conversations. Booked daily appointments for 10+ brokers by qualifying leads and confirming meeting logistics. Maintained accurate CRM call logs and appointment outcomes to support weekly performance reporting. Called homeowners who have responded to internet ads about our agency and services transferred homeowners who were interested in our program to licensed real estate agents
Maintained quotas that was checked on a weekly basis Attended weekly team meetings about sales goals
Entered data specific information to keep track of leads and any new information we learned regarding the leads Managed AT&T marketing campaigns
Sold AT&T services to customers in retailers like Target, and Sam’s Club Handled customer objections and inquiries in a professional and timely matter JAN 2021 – MAR 2021
Appointment Setter, Easy Rest Adjustable Sleep Systems, Baltimore, MD OCT 2018 – FEB 2020
Food Service Worker, Target, East Liberty Pittsburgh, PA EDUCATION
High school diploma, Woodland Hills High School, Pittsburgh, PA SKILLS
Sales Direct Marketing Proficient in MS Word Proficient in MS Excel Campaign Management Precision typer Data Entry Audio transcription Problem Solver Remote Support Ticketing Systems CRM Management Adaptability Customer Retention Active Listening Quality Assurance Interpersonal Skills Critical Thinking
Worked with great customer service to provide an exceptional shopping experience, as well as maintained a relationship with customers after transactions are complete
Maintained a leadership role in the office. Assisting down the chain of command and learning from those above me Handled inbound and outbound calls to qualify leads and schedule in-home presentations, producing measurable appointment volume. Addressed customer objections professionally to maintain engagement and secure confirmed appointment slots. Resolved escalations with prompt, high-quality service to retain prospects and preserve company reputation. Booked and confirmed in-home sales presentations by verifying lead details and coordinating customer schedules. Documented call outcomes and customer preferences in the CRM to improve follow-up accuracy and timing. Prepared food and assembled pizzas to recipe specifications, reducing order errors and ensuring consistent portions during peak shifts. Maintained cleanliness of preparation and dining areas, passing health checks with no critical violations. Restocked food and packaging supplies and notified manager of shortages to avoid stockouts during busy periods. Completed food-safety temperature logs and followed procedures to ensure compliance with internal audits. Operated ovens and monitored cook times to deliver pizzas with correct temperature and consistent crust texture.
Contact this candidate