Senior Customer Support Supervisor
Resume:
Summary
Hello! My name is Keonee, and I am a Senior Support Supervisor at Conduent. I currently reside in Columbus, Georgia. I am a people-oriented professional who genuinely enjoys helping customers and providing the best service possible. I am a high school graduate with over 15 years of experience in customer service. Throughout my career, I have consistently worked my way into management roles through dedication, strong leadership, and a commitment to excellence. I am goal-driven, optimistic, and always determined to make a positive difference in the lives of both customers and the teams I lead. My long-term goal is to continue expanding my knowledge. I am passionate about helping others, and I look forward to combining my years of customer service experience with my desire to support people in a more meaningful way. Authorized to work in the US for any employer
Work experience
Customer experience service associate 2
Conduent • Columbus, GA
August 2019 to Present
I am currently employed with this company as a Senior Technical Advisor. In this role, I provide expert technical support by troubleshooting mobile devices and helping customers resolve a wide range of technical issues. I am also specially trained to assist customers with accessibility needs, ensuring they can effectively use their mobile devices and available accessibility features. I am committed to delivering exceptional customer service by providing accurate solutions, demonstrating patience, and creating a positive experience for every customer I assist. Customer Service Manager (CSM)
Walmart • Columbus, GA
June 2017 to July 2019
As a Walmart Customer Service Supervisor, my responsibilities included supervising front-end operations, balancing cash drawers, counting and reconciling money, training new cashiers, and serving as a key holder. I also provided support in other areas of the store as needed, including assisting in the grocery department, collecting shopping carts, and helping maintain the sales floor by organizing and folding merchandise. Above all, my primary responsibility was ensuring every customer had a positive shopping experience. I was committed to providing exceptional customer service, resolving customer concerns, and making sure each customer left the store satisfied. Manager
McDonald's • Columbus, GA
October 2009 to June 2014
Responsibilities
As a Manager, I was responsible for overseeing daily shift operations, managing cash handling and drawer reconciliation, monitoring labor costs, and ensuring the team met company Gold Standard customer service expectations. I supervised employees, delegated tasks, and maintained efficient operations while providing excellent service to every customer. Accomplishments
Successfully completed Food Safety Certification training, strengthening my knowledge of food handling, sanitation, and health regulations to ensure a safe dining environment for both customers and employees. Skills Used
Applied proper food handling procedures by using the correct utensils, maintaining safe cooking and holding temperatures, and preventing cross- contamination. Regularly monitored product quality by labeling items with accurate preparation and expiration dates, rotating inventory, and discarding expired products in accordance with food safety guidelines. Keonee Morrow
Management
***********@******.***
Columbus, GA 31907
Education
High school diploma
Shaw High School • Columbus, GA
September 2003 to May 2006
Upper secondary education
Skills
Certifications
Food Safety Manager
June 2019
Technical support experience Microsoft Office Customer service Communication skills Computer operation Organizational skills Sales Phone etiquette management Web accessibility Typing Attention to detail Customer support Fast Learner, great customer service, accounting English Data entry Microsoft Excel
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