Financial Operations Specialist

RC

F i n a n c i a l O p e r a t i o n s S p e c i a l i s t

REYNA CAVAZOS

Contact

Education

REYNA CAVAZOS

**************@*****.***

224-***-**** Chicago, IL

Skills

• Payment Processing &

Cash Handling

• Account Reconciliation &

Discrepancy Resolution

• Financial Record

Maintenance & Reporting

• 10-Key Data Entry &

Transaction Verification

• Accounts Payable &

Receivable Support

• Customer Service in

High-Volume Environments

• POS & Financial

Systems (EFT, Payment

Processing Platforms)

• Document Review,

Compliance & Accuracy

Associate in Arts – Business

Prairie State College

2021-2023

Work Experience

Detail-oriented financial operations professional with 4+ years of experience in payment processing, account reconciliation, and high-volume data entry within banking and financial services environments. Proven ability to verify transactions, resolve discrepancies, and maintain accurate financial records. Skilled in cash handling, electronic payment systems, and supporting accounts payable/receivable functions. Adept at working in fast-paced, customer-focused environments while ensuring compliance with financial procedures.

Bank of America – Lead Operations Representative

Data Entry Clerk

Reviewed and verified source documents for accuracy prior to data entry, ensuring compliance with company standards

Processed invoices and updated financial data within internal systems, maintaining accurate account records

Entered high-volume data using 10-key with a focus on speed and accuracy Identified and corrected discrepancies to ensure integrity of financial and operational data Work Lead

Supervised daily operations for a team of 20–30 employees to meet productivity and accuracy targets Monitored workflow and resolved operational discrepancies to maintain efficiency Maintained detailed reports and records to track team performance and output Lockbox Processor

Processed incoming payments, checks, and financial documents for multiple accounts Sorted, verified, and recorded payment information to ensure accurate posting to customer accounts Maintained secure handling of financial documents in a high-volume processing environment Exela Technologies – Data Entry Clerk / Work Lead / Lockbox Processor February 2022- January 2024

January 2024- Present

Process and verify high-volume electronic and manual payments for clients, branches, and internal departments

Review transaction data and account activity to ensure accuracy and proper account crediting Identify and resolve discrepancies in payment processing and financial records Process Electronic Funds Transfers (EFT) and manual accounting entries in compliance with internal procedures

Maintain and update financial records, ensuring accuracy and completeness of data Coordinate with internal departments to resolve transaction issues and support timely processing Professional Summary

Bank of America – Mail Room Associate

Prepared and processed incoming mail for data entry and customer deposit handling Extracted and sorted checks, invoices, and financial documents for processing Categorized and logged mail into tracking systems to ensure accurate routing and processing Supported payment processing operations by ensuring timely document handling April 2021- February 2022

Jewel-Osco – Retail Supervisor

Processed cash, credit, and debit transactions while ensuring accuracy and compliance with procedures

Balanced cash registers and reconciled daily transactions to ensure accuracy of funds Resolved customer payment issues and handled transaction discrepancies Supervised staff and ensured adherence to operational and financial policies Trained employees on POS systems, cash handling, and customer service procedures June 2016- April 2021

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