Senior Client Manager & Benefits Operations

Christy Giza

Cell Phone: 689-***-****

*********@*****.***

EMPLOYMENT

Alliant Employee Benefits - Insurance Brokerage Firm New York, NY (Remote) Associate Consultant – Northeast Operations September 2016-November 2024

• Manage book of 12-20 clients depending on complexity and team structure

• Maintain day-to-day operations for $3-5 million of client income, and ensure long-term relationships between C-suite, producers and HR team

• Educate in middle-market block of business and maintain client and producer relationship

• Maintain compliance responsibility for HR team

• Inform and train coworkers om middle-market responsibilities and challenges. Continue to grow middle market business in large market standard

Willis Towers Watson - Insurance Brokerage Firm Lake Mary, FL Senior Client Manager, Human Capital Practice Central Florida Region January 2011-September 2016

• Ensure the delivery of firm service accountability platform to client companies with between 50 and 15,000 employees

• Advise on compliance issues and help administer client benefit communication and administration systems through branded subject matter experts as region’s only client service point of contact

• Communicate and negotiate with insurance carriers on clients’ behalf to ensure carrier performance

• Coordinating resolution of all client and service issues for $2 million block of regional business

• Responsible for all client fulfillment deliverables

• Train other firm client managers throughout state on small business scope of services Cash & Associates, PA - Insurance Brokerage Firm Orlando, FL Account Manager, Group Benefits Department February 2006-January 2011

• Prepared proposals and presented to 5-10 group clients per month. Worked with client decision makers to select the benefits package that will work best for their budget and their employees’ needs.

• Conducted employee enrollment meetings and ensure accurate and timely submittal to carriers. Worked with employees to ensure that benefits are fully understood.

• Coordinated customer service and client relations for a $1.5 million block of business consisting of medical and ancillary product lines. Helped to cultivate and maintain strong client and carrier relationships.

• Maintained and developed effective working relationships with internal and external customers. Group Insurance Professionals - Insurance Brokerage Firm Casselberry, FL Account Manager/Executive Assistant September 2002-February 2006

• Served as executive assistant to agency owner and worked to maintain day-to-day firm issues.

• Assisted with employee level enrollment meetings and employer level case submission, as well as post-sale administrative instruction.

• Resolved billing problems with policyholders, serviced complex client issues/requests, and processed claim issues with insurance carriers

EDUCATION

Valencia Community College, Associate Degree Graduated 2006 SKILLS AND ACHIEVEMENT

• 2-15 License: State of Florida Life, Health and Variable Annuities

• Member-Phi Theta Kappa National Community College Honor Society

• Proficient in Microsoft Office

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